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Roku tv xfinity stream app(Error createDrmSession.403-102)

Regular Visitor

Roku tv xfinity stream app(Error createDrmSession.403-102)

I get the error (Error createDrmSession.403-102) when trying to log into the stream beta app on my roku tv. The contact center reps havent been able to help me. Thanks in advance.
Official Employee

Re: Roku tv xfinity stream app(Error createDrmSession.403-102)

Hello, RDH2525! Thank you for reaching out to us! I can definitely check your account and see what caused the DRM message. Got your message Smiley Happy


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Regular Visitor

Re: Roku tv xfinity stream app(Error createDrmSession.403-102)

"This device can only access Xfinity Stream on your in-home Xfinity Wi-Fi. Use the app on your smartphone, tablet or laptop to watch on the go anytime you like - Error createDrmSession.403-102"

 

Hi, i am getting the same error and have spent numerous hours on the phone, chatting online or with a technician at my home.  Can you help me with this error?  The last person I talked to said I needed to call Roku.

 

 

Regular Visitor

Re: Roku tv xfinity stream app(Error createDrmSession.403-102)

I'm in the same boat with 3 Roku devices myself. 

 

I would PM you @ComcastElla but I think I read somewhere that I have to post first to get the option. 

 

If you PM me I will reply with my account details.

Official Employee

Re: Roku tv xfinity stream app(Error createDrmSession.403-102)

Hi all, 

 

If you receive an Out of Home error message (Error createDrmSession.403-102), sign out of the existing Xfinity account then connect the new Xfinity account to the Roku device. 

 


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Regular Visitor

Re: Roku tv xfinity stream app(Error createDrmSession.403-102)

Tried it, doesn’t work.
Regular Visitor

Re: Roku tv xfinity stream app(Error createDrmSession.403-102)

That doesn’t work,  I have done a factory reset on my roku and , authorized from a device I’ve never signed on from...I’m at my wits end,  It worked and then it stopped.  

Official Employee

Re: Roku tv xfinity stream app(Error createDrmSession.403-102)

Do you get the same error when you sign in on another device like your cell phone, lap top, or tablet? 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

Re: Roku tv xfinity stream app(Error createDrmSession.403-102)

The only thing I’ve successfully streamed with is a laptop. Everything else I’m getting the DRM error.
Regular Visitor

Re: Roku tv xfinity stream app(Error createDrmSession.403-102)

I am signed in with iPad and another roku.  

Official Employee Digital Care

Re: Roku tv xfinity stream app(Error createDrmSession.403-102)

Thank you for this information, this tells me there's no issue with your cedentials or the account on my end so let's continue with troubleshooting with the individual device. Have you tried removing the app and adding it back to the equipment? If so, can you share the version of app that you have? 


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