I seriously think xfinity is the absolute worst company and I am stuck with no other options. This is the 3rd time I am having an issue with the app on my Roku tv. It randomly stops working. I reset the router, uninstall and reinstall the app and still get the message this device can only access xfinity stream on your in home xfinity WiFi. Error dmsession 00101. I AM connected to the internet. When this happened before it was out for a month. I called and spent hours and hours on the phone trying everything with an xfinity rep. Nothing worked. Then one day it opened the app and suddenly working. I know it xfinity because why else would it not work for a month and then a month later it does. This is now the 3rd time in a year. I have had nothing but problems with xfinity. Any other options to get my tv working again? A tech was her for hours last time and never got it working.
when you next have the problem, quickly use a smart phone/tablet and use the xfinity Stream TV app. does the smart phone/tablet work normally?
I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.
Hello lmasella, I sincerely apologize for all the issues you've been having. Please allow me the opportunity to make this right for you. For further assistance please send me a private message with your full name by clicking on my name (ComcastAmir) and then click "Send a message". Or, if you'd rather wait to see if another customer can help that's totally fine as well 🙂