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Roku Xfinity Stream App Error

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Roku Xfinity Stream App Error

I am unable to get any shows to stream on the xfinity stream roku app. It buffers for about a minute and then displays an TVAPP-00231 error. I read on another post that this problem was fixed but it has not been working for me. I made sure to update my Roku and still nothing. I am able to sign in to xfinity and watch on my laptop in the same room and able to use the ESPN app with xfinity on the same Roku so I know it has to be the xfinity stream app itself. 

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Expert

Re: Roku Xfinity Stream App Error

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.



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Official Employee

Re: Roku Xfinity Stream App Error

Hello @clayO34, thanks for reaching out to our Digital Care Team through our Forums page. We appreciate you being a customer with us, and I am sorry to hear about the difficulties you are experiencing with trying to watch the Stream app on your Roku device. I would be more than happy to take a further look into this on my end. As well as, assist you with any other service concerns or needs.

 

To get started, can you please send me a Private Message including your first and last name as it appears on the account? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message". 


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New Poster

Re: Roku Xfinity Stream App Error

I am also having this issue. My Roku has been hooked up for years, we’ve been using the xfinith stream app for years. I haven’t changed anything and suddenly we can’t watch the app. It buffers then goes to the error message.

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New Poster

Re: Roku Xfinity Stream App Error

@ComcastAmira I'm getting the same error.  What is the ETA for resolution?  Or is there something I need to do on my end?

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Expert

Re: Roku Xfinity Stream App Error


@Mpatton59 wrote:

I am also having this issue. My Roku has been hooked up for years, we’ve been using the xfinith stream app for years. I haven’t changed anything and suddenly we can’t watch the app. It buffers then goes to the error message.


what is the error message and error number? are you able to get a menu of recordings? the program grid? have you tried rebooting (power unplug for 30 seconds+) the gateway/modem?



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