Community Forum
@alimemery wrote:
I am unable to use either Roku device (I have two) to stream TV on the Xfinity Stream App. I am able to stream using my laptop or tablet, just not either TV with my Roku devices. I receive the error message (create DRM session 403-102). I know that I am connected to my home network. I have called Comcast twice to troubleshoot and have been led through a series of steps (restarting the modem, deleting & re-installing the app, restarting the Roku, etc.) that did not solve the problem. I am not sure if purchasing a newer modem would solve the problem as I do have an older model (2016) that Comcast calls an "unsupported or personal device". I would hate to do so when it otherwise works just fine. However, I find little need for the cable I just signed up for when I can't even watch it on two of my TVs. It seems that people have reported some success with resolving this problem using this forum. I am hoping to also find a resolution, as I feel my only other choice is to cancel my service. I don't want to spend any more of my time on the phone troubleshooting this problem.
an official Comcast employee will usually reply within 72 hours of your post. you can call 800-Comcast and select cable tV tech support, and ask that agent to transfer you to the app support team. ask the app support agent to refresh your stream app entitlements so your roku will work.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
