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Roku Requiring In-Home when I'm already at home

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Roku Requiring In-Home when I'm already at home

I currently utilize an AX11000 router to provide wireless throughout my house.  WIth this, I have enabled bridge mode on my xFi router from Comcast, as I prefer having everything running through the router (Xfinity guest network is disabled as well).  Recently, the app on the Roku is telling me that it will only run on my in-home network...which is what it's connected to.  I am not looking to disable bridge mode, but does Comcast not recognize that the app is connecting to my in-home network even if the router is in bridge mode?  Had no issues for the past year or so; not sure if there's an app issue or Comcast issue.  I did validate that the MAC on the device matches the MAC on my account.

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Re: Roku Requiring In-Home when I'm already at home


@Th3h1ggsb0s0n wrote:

I currently utilize an AX11000 router to provide wireless throughout my house.  WIth this, I have enabled bridge mode on my xFi router from Comcast, as I prefer having everything running through the router (Xfinity guest network is disabled as well).  Recently, the app on the Roku is telling me that it will only run on my in-home network...which is what it's connected to.  I am not looking to disable bridge mode, but does Comcast not recognize that the app is connecting to my in-home network even if the router is in bridge mode?  Had no issues for the past year or so; not sure if there's an app issue or Comcast issue.  I did validate that the MAC on the device matches the MAC on my account.


is there more than one gateway/modem listed in your devices? the router won't cause the in-home message but a vpn would cause the problem. perhaps you have a firewall that is routing your traffic outside the network. do you have an old router to substitute to see if something in the router is causing traffic to not go directly to the gateway (vpn perhaps)? are you using Comcast's DNS servers?



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