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Roku Requiring In-Home when I'm already at home

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Roku Requiring In-Home when I'm already at home

I currently utilize an AX11000 router to provide wireless throughout my house.  WIth this, I have enabled bridge mode on my xFi router from Comcast, as I prefer having everything running through the router (Xfinity guest network is disabled as well).  Recently, the app on the Roku is telling me that it will only run on my in-home network...which is what it's connected to.  I am not looking to disable bridge mode, but does Comcast not recognize that the app is connecting to my in-home network even if the router is in bridge mode?  Had no issues for the past year or so; not sure if there's an app issue or Comcast issue.  I did validate that the MAC on the device matches the MAC on my account.

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Re: Roku Requiring In-Home when I'm already at home


@Th3h1ggsb0s0n wrote:

I currently utilize an AX11000 router to provide wireless throughout my house.  WIth this, I have enabled bridge mode on my xFi router from Comcast, as I prefer having everything running through the router (Xfinity guest network is disabled as well).  Recently, the app on the Roku is telling me that it will only run on my in-home network...which is what it's connected to.  I am not looking to disable bridge mode, but does Comcast not recognize that the app is connecting to my in-home network even if the router is in bridge mode?  Had no issues for the past year or so; not sure if there's an app issue or Comcast issue.  I did validate that the MAC on the device matches the MAC on my account.


is there more than one gateway/modem listed in your devices? the router won't cause the in-home message but a vpn would cause the problem. perhaps you have a firewall that is routing your traffic outside the network. do you have an old router to substitute to see if something in the router is causing traffic to not go directly to the gateway (vpn perhaps)? are you using Comcast's DNS servers?



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Re: Roku Requiring In-Home when I'm already at home

Hey did you ever get this figured out. Got Xfinity tv service today and to get unlimited data for internet I went ahead and got their modem. In bridge mode. However trying to stream so far is a nightmare because it doesn't recognize I am indeed home unless I bypass my router and take modem off bridge mode
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Re: Roku Requiring In-Home when I'm already at home


@gtrib21 wrote:
Hey did you ever get this figured out. Got Xfinity tv service today and to get unlimited data for internet I went ahead and got their modem. In bridge mode. However trying to stream so far is a nightmare because it doesn't recognize I am indeed home unless I bypass my router and take modem off bridge mode

sometimes it takes 24 hours to update all the back office databases. use the xfinity my account app, sign in, go to the 'internet' tab. is there a modem or modems listed there? is there a green or red 'dot' to left of the listing? when you select the modem/gateway and compare the serial number shown to the HFC MAC address on your gateway, do they match exactly character by character?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!