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@tjinfl wrote:
I'm creating message so I can get help. Installed new modem and tonight I'm getting this error on beta app. Able to stream on all other devices. Please help!
did you call 800-comcast and select billing and update the modem 'serial number' (hfc mac address) on your account? if so, it can take 24 hours to update all the databases for streaming.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
