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@rdtd wrote:
Was successfully streaming for some time then about two weeks ago I started getting msg Roku (Error createDrmSession.403-102) . I have called and spent way too much time with non US support people that just want to confirm mac and restart every time! Can a 'in the know' comcast person help me, please.
I'm on my home network, have other xfinity x1 boxes working in my home, model and mac do match, have done the Roku restart many times!
a comcast employee usually will respond within 72 hours. they will ask you to send them information to verify your account and then fix the back office database causing the issue.
I am not a Comcast Employee.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Hi, rdtd. Welcome! Thanks for posting. Sorry to hear about the trouble you're experiencing when streaming. You have come to the right place for support! I saw that you sent me a PM, so I will be replying to that momentarily. Thank you.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
