Frequent Visitor
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7 Messages
Roku (Error createDrmSession.403-102)
Hi,
I have a new customer-owned modem and router. The Internet and cable work fine. When I try to launch the The Xfinity Stream app on my new Roku it gives me the error message: Error createDrmSession.403-102.
I've been on the phone with comcast for hours and reset, reloaded, and redone everything a million times with no luck. From what I have been reading on the forums, many other people have had this issue, as well. It looks like there is a back-end database issue or something with the modem. Help??
tonyregan1
Regular Visitor
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3 Messages
6 years ago
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LuckyPogi
Regular Visitor
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3 Messages
6 years ago
I agree. We have 4 roku sticks at home. All of them are having this issue. THey used to work a couple of weeks ago. Then BOOM! Every one of them are unable to connect to Xfinity.
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Gradamwk
New Poster
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1 Message
6 years ago
This is contrary to everything on xfinity’s website and what I was told when I signed up. There was no mention of excluded devices.
I am getting this same error message when I try to connect. Roku (Error createDrmSession.403-102)
Nobody seems to be able to help and this is very frustrating.
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hhopek
New Poster
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1 Message
6 years ago
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Jesijoey
New Poster
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1 Message
6 years ago
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XfinityJoeTru
Official Employee
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7K Messages
6 years ago
Hello hhopek and Jesijoey. Please visit https://www.xfinity.com/stream/ and verify if you can sign in and view Xfinity Stream content with out errors. (This will verify if there are any back end credential issues).
If you were able to sign and view content, please proceed to restart your modem / route and remove the Xfinity Stream App, reboot the Roku, and then re-install the Xfinity Stream App and reset.
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tonyregan1
Regular Visitor
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3 Messages
6 years ago
Why I lost connectivity, I don't know, I've had instant TV for nearly a year. In all my hours with tech support, I think it's related to my version of instant TV being discontinued. One of the "sure thing" fixes they suggested early on was to get the new instant TV package, which I did & didn't fix it. After hours & hours of escalated tech support of basically uninstalling, reinstalling, signing out, signing in, etc over & over & over. It still told me i needed to subscribe to a video package to use the app.. Tech support said a billing issue, billing said tech support issue, blah blah blah.
I decided to start from the connection & monitor the connections thru my Linksys app. If not familiar with mesh systems, they will automatically connect to the strongest signal. I had all my Roku's prioritized to get the strongest signal prior to other devices, ie: phones, tablets, echos, Google home, etc. Then I looked at all devices connected ¬iced something that set a light off in my head that I know can sometimes cause a conflict.
Ready.......................here's what fixed mine 100%.................after trying to connect less than 10 minutes before................had all 4 connected in minutes............................ In my router app, I noticed all Roku's had connected to the 5ghz band, I unprioritized them, got them to connect to the 2.4ghz band and BOOM!! I knew it worked before signing in because now the "get started" screen had a background.
Such a simple fix that should be well known to tech support. I've had other devices that in the manual it specifically says needs to be on 2.4 band.
I haven't seen this mentioned anywhere else. The last one I even tried connecting while it was on 5ghz 1st, just to confirm my theory, then put it on 2.4ghz & got right in.
Not sure if this is the answer for everyone, but it was 100% the fix for mine.
Good luck
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tonyregan1
Regular Visitor
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3 Messages
6 years ago
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Rustyben
Expert
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24.6K Messages
6 years ago
I have two wired APs that broadcast only one SSID and the AP and wireless device determine capability and switch at will between AP and their 2.4/5 radios. if you just name the access points all the same (not for example mySSID5 mySSID24) SSID (example mySSID) then your devices pick what is best at the moment for them.
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9lives353
Frequent Visitor
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5 Messages
6 years ago
👏
Great work to figure out that fix. I relayed my identical Velop experience earlier in the thread. I ended up returning it because I could not get it to work - that may have been the issue. I then got Google Wifi (returned that too) and now I'm using Orbi. I did not have a repeat of the DRM issue with either Google or Orbi's products.
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Bakerybum
New Poster
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1 Message
6 years ago
When I check the Xfinity app there is no modem even there please help.
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XfinityKenF
Official Employee
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8K Messages
6 years ago
Bakerybum, thanks for posting. Please uninstall and reinstall the app via this precise method:
1. Restart Roku
2. Uninstall YouTube app
3. Restart Roku
4. Install YouTube app
5. Restart Roku
If that doesn't work, please try this order path:
Roku Home> settings> audio> audio mode> Stereo (checked)
Please let me know if either work.
Ken
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Jeff270
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13 Messages
6 years ago
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atfkp011
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1 Message
6 years ago
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danger2u
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3 Messages
6 years ago
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