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Roku 3 not working with Instant TV

EL1111
Regular Visitor
‎02-18-2019 08:55 PM

Roku 3 not working with Instant TV

Getting message: "Unfortunately, we cannot support high speed data customers without a video subscription." (Error: createDrmSession, -1) on Roku 3.

 

Instant TV works on phone. And yes, I do have TV and internet service from Comcast.

 

 

 

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EL1111
Regular Visitor
‎02-18-2019 08:57 PM

Re: Roku 3 not working with Instant TV

I found another thread that addresses this but can't find a way to "reply" to the thread or PM the Comcast employee as instructed in that thread. Thread was active last month and not marked "solved". This is rediculous!

 

https://forums.xfinity.com/t5/Stream-TV-App/Stream-App-Unable-Won-t-Work-With-Mixed-Business-Inet/td...

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ComcastChe
Official Employee
‎02-18-2019 11:56 PM

Re: Roku 3 not working with Instant TV

Hi @EL1111!

 

Sorry for the experience you're having. I've received and replied to your private message after doing some troubleshooting. Has there been any changes on your end? 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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ComcastChe
Official Employee
‎02-26-2019 05:41 PM

Re: Roku 3 not working with Instant TV

Hi @EL1111, 

 

I hope all is well. I haven't been able to confirm whether or not your issue has been resolved. If you are still in need of assistance, please send me a private message and I'll continue to investigate. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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