Community Forum
@moccq wrote:
Greetings;
Hoping this request/posting will reach and is directed to the Xfinity Streaming App on a ROKU device. As a Comcast/Xfinity/Internet subscriber located in CT I use a ROKU Stick with the Xfinity Stream (beta) to view content/channels availabe per my subscription level. A major problem/issue exists in that when I travel and connect to the Internet the Roku Stick Streaming App has a restriction buit in which prevents my from viewing my paid subscription channel content indicating I am not on my "home network". I find this totally unacceptable since I am a paying customer and fully expect Comcast/Xfinity to enable and release this content per their App from any location as long as I have valid supportable Internet service(speed etc) and the same Roku streaming stcok used in primary home location.
My request is to the Roku Stream App team to modity the app to enable content to piad subscribers in amy location outside of the users primary service location.
To Roku support team you may contact me (Garrett) via the following email addr: <Edited>
Best regards - garrett
currently the use of the beta stream channel (you had to accept the terms and conditions to use the channel) is limited to in-home use only. the primary use of the Xfinity stream channel on roku is to allow the function of a set top box in the home. when outside of the home on for example a wifi at a hotel, you can use a chromecast device and stream to it any of your subscription that is available while outside of your home.
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We ask that you post publicly so people with similar questions may benefit from the conversation.
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@moccq wrote:
My reply is directed to the Xfinity development team whom i hope will reply directly vs non employee responders.
The streaming app has been in beta form way too long. It is time this organization moves thing forward and include the request submitted here to enable the content be available to valid subscribers outside the home.
Suggesting of even offering the Chromecast solution is totally lame and unacceptable (casting from a mobile device to a tv ? really ?)
Xfinity development team/management replies only. Not interested in non employee helper responses...lets go xfinity wake up...
the licensed (and you agreed on the terms and conditions) linear channels are available while (only) you are in your home. The networks are not interested (can't make money) if you can go anywhere as if you have a satellite dish receiver.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@moccq wrote:
As requested and not delivered or responded to by Xfinity leaderhip I am requiring the ability to render my paid for content via Roku streaming outside my home network.
this is primarily a customer to customer forum. you are not paying for your subscription 'anywhere' you are paying for home cable TV service.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
