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Removing unwanted mobile device from stream app

Regular Visitor

Removing unwanted mobile device from stream app

Removing unwanted d mobile device from stream app
Good evening I would like to have all mobile devices that are currently logged into my account to be deprovisioned. I think that is what I need. Basically I want all MOBILE DEVICES that are connected to have to type in a username/password when they load the app on their phones. Can you help me with this?
Regular Visitor

Unwanted devices on Xfinity Stream App

I’ve changed my username and password over 15 times. I have unwanted devices watching tv through the app.. I’ve spoken with 30 agents or more and can’t seem to get this resolved . I see recently watched movies and TV shows that I have not watched.. I changed the primary user name as well and deleted all other users .. is there a way you can All the stream devices on my account. I need help!!!!
Expert

Re: Removing unwanted mobile device from stream app


@CandiceD88 wrote:
Removing unwanted d mobile device from stream app
Good evening I would like to have all mobile devices that are currently logged into my account to be deprovisioned. I think that is what I need. Basically I want all MOBILE DEVICES that are connected to have to type in a username/password when they load the app on their phones. Can you help me with this?

an official employee will usually begin the deprovision of all stream clients within 72 hours of your post.  you might want to review your xfinity.com account menu (sign in first) and go to users. do you have any additional users there? if so your will need to change your own account password plus those users' passwords prior to the deprovision or they can simply log in again. If you have updated password(s) you can call 800-Comcast and select technical support then ask tech support to transfer you to the app support team. they can do the deprovision of all streaming authorized devices.



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Expert

Re: Removing unwanted mobile device from stream app

try to resist posting separately on same problem so that comcast can follow up properly without duplication.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Removing unwanted mobile device from stream app


@CandiceD88 wrote:
Removing unwanted d mobile device from stream app
Good evening I would like to have all mobile devices that are currently logged into my account to be deprovisioned. I think that is what I need. Basically I want all MOBILE DEVICES that are connected to have to type in a username/password when they load the app on their phones. Can you help me with this?

, here there! Thanks for posting about removing your UID provisioning on your mobile devices. I can take care of this. I got your private message you sent me to my personal inbox, so I'll follow up with you there.

 

Ken


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!