Community Forum
Top

Remotely log everyone out of my Xfinity stream app.

Highlighted
ANSWERED Go to best answer
Clockhart58
Regular Visitor
‎05-21-2020 06:58 PM

Remotely log everyone out of my Xfinity stream app.

Hi,

I noticed that someone is logging into my Xfinity Stream App and watching shows and movies. Can I log every device out of my app. I’ve called and waited on hold for over 40 mins and received no help. I’ve chatted with someone yesterday named Parveen who lied and said that she deprevisioned my account but it would take 60 minutes...that didn’t work either. Can anyone help me with this? 

 

Thanks!

@ComcastStream 

0 Likes
Highlighted
Go to best answer
CCAndrew
Diamond Problem Solver
‎05-21-2020 11:23 PM

Re: Remotely log everyone out of my Xfinity stream app.

Just because it didn’t work doesn’t mean they lied...

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
0 Likes
Highlighted
Go to best answer
ComcastStream
Official Employee
‎05-22-2020 12:18 PM

Re: Remotely log everyone out of my Xfinity stream app.

Hello @Clockhart58,

We do not see any additional users tied to your account. If you believe that someone has access to your account, the most important thing you can do is update your password immediately.

We have deprovisioned all of your devices - but note that it does take quite some time to take effect.

Please let us know if you are still experiencing any issues.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Go to best answer
Clockhart58
Regular Visitor
‎05-22-2020 02:18 PM

Re: Remotely log everyone out of my Xfinity stream app.

Thanks @ComcastStream 

I reset my password when I first discovered the issue. I was just forced to log out of my app. Fingers crossed that this works and not allow the person back into the app. 

 

I will certainly let you know if I have any other questions or concerns in regards to this. Enjoy the rest of your day!

Visit Our Help Communities