Hi! Good morning, lleiemail. Thanks for posting here for support. Welcome! Sorry to hear about the difficulty you're experiencing with the Stream app, I can absolutely see what I can do to help you out with this. Have you completed any troubleshooting up to this point? If not, it's completely fine. Let me know on that and in order to get started, please send me a private message with your name (first and last) and we will continnue from there. Thanks!