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Re: Xfinity Stream on Roku error createDrmSession.403-102

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Re: Xfinity Stream on Roku error createDrmSession.403-102

I need help with this issue on my TCL and LG TVs. Customer service has no clue what to do asked me to call back and try a different rep
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Expert

Xfinity Stream on Roku error createDrmSession.403-102


@Everhart_randy wrote:
I need help with this issue on my TCL and LG TVs. Customer service has no clue what to do asked me to call back and try a different rep

I promoted your post to a separate thread on the same area of the forum and I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Xfinity Stream on Roku error createDrmSession.403-102

Greetings, @Everhart_randy! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear of the issues you are running into when it comes to the streaming app on the Roku. I would like to have a look at this and see what's going on. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!