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Re: Xfinity Stream app bugs since updating iPad Pro to iOS 14.0.1

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Re: Xfinity Stream app bugs since updating iPad Pro to iOS 14.0.1

having same issue with the app malfunctioning on olde ipad and older iphone. tells me to reinstall when i already have their lates release - typical garbage / what am i paying $260 a month for again?

 

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Re: Xfinity Stream app bugs since updating iPad Pro to iOS 14.0.1


@Marko323 wrote:

having same issue with the app malfunctioning on olde ipad and older iphone. tells me to reinstall when i already have their lates release - typical garbage / what am i paying $260 a month for again?


I moved your off-topic reply to a separate thread. you pay for cable TV service in your home using set top box or authorized streaming devices. the iOS stream app now requires at least iOS 12 to run. Older hardware does not support modern streaming software. 



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Re: Xfinity Stream app bugs since updating iPad Pro to iOS 14.0.1

Well .....this is useless information, as expected.

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Re: Xfinity Stream app bugs since updating iPad Pro to iOS 14.0.1

An update - I actually got a response from Comcast, after much time on the phone (see next to last paragraph below).

 

After my original call to them on Sep 28, they created a ticket and elevated it.

 

By Oct 14 I hadn't heard from them so I called them again and talked to a nice woman who didn't know anything about my ticket. We tried lots of stuff which didn't work, and the rep elevated this to Engineering. Engineering said to stay on the line in case they had questions or whatever. After a LONG time the rep decided to give up on Engineering and hang up, promising me Engineering would get back to me within 24 hours - which didn't happen. After that I filled out their "how did we do?" survey and gave them low marks/

 

A couple days later I heard from an advanced customer service rep following up on my low rating. They're quick to follow up on a low rating, but Engineering hasn't given me feedback on my ticket at all. Hmmm. Anyways, I bent the ear of the rep and asked for some kind of feedback on my ticket! He said he'd try.

 

Today I heard from another customer contact rep from the "Advanced Repair Team". She actually gave me feedback, such as it is. She couldn't tell me how Engineering describes the problem - their understanding of it - because there were no notes on my account (why is Comcast Engineering so uncommunicative??????). So all I know is that they're working on it. That's all she could tell me. I guess that's something - it hasn't fallen through the cracks.  Why are my other TV streaming apps working well after the upgrade to system 14.0.1 but Comcast Engineering seems to be really stumped by this?

 

BTW, upgrading the system to iPadOS 14.1, which I did today, did not solve the problem. The same TVAPP-00200 error came up.