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Problem Saving Favorite Channels

Frequent Visitor

Problem Saving Favorite Channels

Whether I'm using the streaming web site or the Streaming App on my Roku devices, I can't save Favorite channels I select.  It seems to randomly add favorites without me selecting them.  As soon as I delete them as a favorite, they get added back again on their own.


Has anyone experienced this and know what the solution is?



Official Employee

Re: Problem Saving Favorite Channels

Hello @StellarFusion - thank you for reaching out to us on the Xfinity Forums.

We would like to investigate this further, but have some initial questions:

  1. Are the channels being added to favorites the same each time or random? What channels are they?
  2. Do you suspect that others are using your account without you knowing (strange watch history, etc.)?

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