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PLEASE Fix BETA Streaming App

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New Poster

PLEASE Fix BETA Streaming App

Just got a new LG 2020 Smart TV.  I wanted to watch direct from the internet/App without having to use a Roku.  Well it worked for about a day, and now App will not work at all.  Tech support and myself tried everything, and I noticed many others with same smart tv issues.  Please fix this app so I don't need to have another remote etc.  thanks

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New Poster

Streaming App on TV Stopped Working: Reset Modem / Resolved

Stopped working yesterday on my TV. Error when trying to authorize. Could also not login to account using computer. An hour with customer service solved nothing. Reset my modem. Working fine.  They said the app was having known issues and the auth site was down. All nonsense.

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New Poster

Re: Streaming App on TV Stopped Working: Reset Modem / Resolved

Hello.  Comcast reset my modem when I first contacted and it didn't work.  Upon a follow up call by them, they suggested I hard wire to the TV from the modem.  I really can't due to construction issue.  Even so, not sure if Tv even has an Ethernet jack, as many new ones don't I'm told. This might help others however. 

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Official Employee

Re: Streaming App on TV Stopped Working: Reset Modem / Resolved

Hi @Tausens, and others having issues with the Roku Beta Stream app! I'm sorry for the experience you're having. My team can do some additional troubleshooting in the backend of your accounts to see if we can help get this resolved. Please send me a private message with your full name as it appears on your billing statement. To send a message, click on my name "ComcastChe," then click "send a message.


I am an Official Comcast Employee.
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