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Missing saved program

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Contributor

Missing saved program

Only one of the programs I have saved at home doesn't show on the mobile stream app.  Sure would like to watch this when I travel.  Anything I can do to make it visible?

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Expert

Re: Missing saved program


@jc30075 wrote:

Only one of the programs I have saved at home doesn't show on the mobile stream app.  Sure would like to watch this when I travel.  Anything I can do to make it visible?


when you make a recording, the scheduler server 'in the cloud' starts recording on your local DVR as well as starts the recording on the cloud DVR. the cloud DVR only has the last 60 hours and older recordings fall off as new ones are recorded. 



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Contributor

Re: Missing saved program

Well I've given the programmers 6 months and I still show an extra dvr.

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Expert

Re: Missing saved program

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.



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Official Employee

Re: Missing saved program

Hello, jc30075! 

I'm glad you reached out to us with your recording concerns. 

If your cloud DVR is at capacity, then it may not have recorded on the cloud and won't be available on the app.

I'd be more than happy to take a look at the recording status to see if this is the case and help you find ways to avoid this issue in the future.  Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".


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Contributor

Re: Missing saved program

Is there a way to determing how full the cloud space is?  Can I delete items from the cloud to make room for new recordings?  My Saved screen says I've only used 30%+/-.

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Expert

Re: Missing saved program


@jc30075 wrote:

Is there a way to determing how full the cloud space is?  Can I delete items from the cloud to make room for new recordings?  My Saved screen says I've only used 30%+/-.


you can count the hours used (currently 60 hours of space on the cloud for each DVR you have installed in the home). recordings are removed as space is needed on the cloud DVR but that removal does not affect the home DVR's copy of the recording.



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