Thank you for your feedback on the Xfinity Forums.
This seems to be a part of an ongoing issue with user accounts that we are working to resolve.
You may be able to regain access to lost channels by logging out and back in. Can you please let us know if logging out and back in on all devices fixes the issue?
Hello @Djohnso3 - sorry to hear that you are still experiencing these difficulties, even after extended phone calls.
We have opened up a ticket to investigate further, but do not see any Roku devices provisioned to your account.
To proceed, we will need some additional information from you - please check your private messages at your earliest convenience.