angelicab's profile

New Poster

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2 Messages

Thursday, July 23rd, 2020 5:00 PM

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Missing channels in Stream app

I am missing almost all of my channels in the Xfinity stream app. Please restore the channel line up.

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Expert

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24.6K Messages

5 years ago


@angelicab wrote:
I am missing almost all of my channels in the Xfinity stream app. Please restore the channel line up.

what device are you using to stream? (brand/software version)?

Official Employee

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196 Messages

5 years ago

Hi @angelicab,

Are you still experiencing missing channels on Stream?

If so, what devices does this occur on?

New Poster

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8 Messages

5 years ago

Same problem here. Working on iPad but not iPhone.

Expert

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24.6K Messages

5 years ago


@bluesoft wrote:
Same problem here. Working on iPad but not iPhone.

are you able to sign in on the iphone? using the exact same username/password as on the ipad? are you on your home wifi? what menu is not working?

New Poster

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1 Message

4 years ago

This happened to us as well, missing a ton of random channels on the stream app (desktop, mobile app, and tv app) but we had them through the cable box. Sounds like a stupid obvious fix but once we signed out on the TV and reauthorized it, it was restored.

New Poster

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1 Message

4 years ago

Me too. I have been missing a ton of channels since yesterday. I tried signing in and out, reauthorizing, and calling Xfinity. So far, there is no solution. It was happening on my Fire TV Stick 4K, my Fire TV, and on my Android phone. I was directed to regular customer service. The agent was very nice, but I don't think first tier support is really trained on issues and resolutions for the app.

Expert

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24.6K Messages

4 years ago

closing old thread. feel free to make your own new post

Visitor

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1 Message

4 years ago

same issue here, on the iPad and iPhone and fire stick missing cnn, msnbc, cw

Just started happening about 2 weeks ago

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