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Missing channels in Stream app

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New Poster

Missing channels in Stream app

I am missing almost all of my channels in the Xfinity stream app. Please restore the channel line up.
Expert

Re: Missing channels in Stream app


@angelicab wrote:
I am missing almost all of my channels in the Xfinity stream app. Please restore the channel line up.

what device are you using to stream? (brand/software version)?



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Official Employee

Re: Missing channels in Stream app

Hi @angelicab,

Are you still experiencing missing channels on Stream?

If so, what devices does this occur on?


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New Poster

Re: Missing channels in Stream app

Same problem here. Working on iPad but not iPhone.
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Expert

Re: Missing channels in Stream app


@bluesoft wrote:
Same problem here. Working on iPad but not iPhone.

are you able to sign in on the iphone? using the exact same username/password as on the ipad? are you on your home wifi? what menu is not working?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!