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IOS 13.5.1 and Xfinity Apps

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New Poster

IOS 13.5.1 and Xfinity Apps

None of my 3 devices...IPad Air 2, IPhone XR or IPAD Pro 2020....all of which gave IOS 13.5.1...will work with any of the Xfinity apps.  My wife and daughter have 12.4 and using same username and pw are able to use all apps.  Is anyone else having issues with 13.5.1?

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Expert

Re: IOS 13.5.1 and Xfinity Apps


@BobCarolD wrote:

None of my 3 devices...IPad Air 2, IPhone XR or IPAD Pro 2020....all of which gave IOS 13.5.1...will work with any of the Xfinity apps.  My wife and daughter have 12.4 and using same username and pw are able to use all apps.  Is anyone else having issues with 13.5.1?


is your device 'jail broken'?



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Official Employee

Re: IOS 13.5.1 and Xfinity Apps

Hi @BobCarolD, on your OS 13.5.1 devices, 

1. on what specific Xfinity apps are you having issues?
2. are you able to sign in on Xifnity Stream?
3. do you see any error message, if so, what do the error code/message say?


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!