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How to play Xfinity stream in the background on iOS phone

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Frequent Visitor

How to play Xfinity stream in the background on iOS phone

I want to listen to MSNBC in the background while using other apps on my cellphone. However, each time I click off the app it shuts the audio down. Is there a work around?
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New Poster

Re: How to play Xfinity stream in the background on iOS phone

Same here! It started when I updated to iOS 14.0. Yes, I have "play background audio" enabled in the app's settings. Most recent app update (just updated it) does NOT solve this problem!

Also, changing PiP settings does not affect this problem. 

Comcast please fix this so we all can use the Stream app to listen to audio when in background or when phone is locked!

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Official Employee

Re: How to play Xfinity stream in the background on iOS phone

Hi @RonnySheltie @mark1154 we opened a ticket for this issue, and our team is working on resolving it in a future release. We will keep you updated. (In the meantime please try temporary workaround: after locking your phone, touch the screen and click the play icon on the lock screen.)

 

 


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New Poster

Re: How to play Xfinity stream in the background on iOS phone

Thank you... awaiting the background audio fix. Re: the workaround... not acceptable as this still requires that the screen is active (even though locked). I want to SAVE BATTERY POWER by listening to ONLY background audio. So nice idea, but still not acceptable as the Stream app USED to behave (and happily so). Why did Comcast have to “damage” this otherwise nice app? I am not the only person complaining. Using on iOS 14.0.1 so not an old device issue. Hmmm...
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Expert

Re: How to play Xfinity stream in the background on iOS phone


@RonnySheltie wrote:
Thank you... awaiting the background audio fix. Re: the workaround... not acceptable as this still requires that the screen is active (even though locked). I want to SAVE BATTERY POWER by listening to ONLY background audio. So nice idea, but still not acceptable as the Stream app USED to behave (and happily so). Why did Comcast have to “damage” this otherwise nice app? I am not the only person complaining. Using on iOS 14.0.1 so not an old device issue. Hmmm...

the temp workaround is to press the play button on the lock screen. it will then play in the background.



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