Community Forum

Guide Shows Clock 4 Hours Ahead of My Timezone

Highlighted
New Poster

Guide Shows Clock 4 Hours Ahead of My Timezone

When I am using the XfinityStreamBeta App, the guide shows the time as 4 hours ahead of my actual time; therefore, all of the titles listed in guide show what will be on 4 hours from now. When I actually select a show, the show playing in my correct time comes on. Guide is useless to me this way. No idea what's actually on.
Highlighted
Expert

Re: Guide Shows Clock 4 Hours Ahead of My Timezone


@Jedi9176 wrote:
When I am using the XfinityStreamBeta App, the guide shows the time as 4 hours ahead of my actual time; therefore, all of the titles listed in guide show what will be on 4 hours from now. When I actually select a show, the show playing in my correct time comes on. Guide is useless to me this way. No idea what's actually on.

on what device are you using the stream app? do you have a home set top box? if so, does it have the correct time/grid? is your device physically present in your home connected to your own home wifi directly?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
New Poster

Re: Guide Shows Clock 4 Hours Ahead of My Timezone

I am on Samsung TV and everything on my TV is correct. It worked properly the night before but last night even after uninstall/reinstall it still shows clock 4 hours ahead of actual.
Highlighted
Official Employee

Re: Guide Shows Clock 4 Hours Ahead of My Timezone

Hi @Jedi9176, thank you for reaching out to us on Xfinity Forum. We directed your message to the proper teams to investigate. Please try exiting and relaunching the app, or try unplugging and replugging the TV to resolve this issue.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Guide Shows Clock 4 Hours Ahead of My Timezone

@Jedi9176  could you please let us know your timezone? We would need the specific hour and minutes of the time and date setting shown on your TV to help our engineer troubleshoot. Thank you


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!