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Error code, can't stream

New Poster

Error code, can't stream

I started receiving error code when trying to view saved (recorded) program on my computer.

Got nowhere with support.  Told me there is an outage in Northeast.  NO!

It is error code 11700.  I believe they are trying upgrade,

It us definitely a compatibility problem.  Where is new Xffinity connect to download??

Silver Problem Solver

Re: Error code, can't stream


@LadyM1945 wrote:

I started receiving error code when trying to view saved (recorded) program on my computer.

Got nowhere with support.  Told me there is an outage in Northeast.  NO!

It is error code 11700.  I believe they are trying upgrade,

It us definitely a compatibility problem.  Where is new Xffinity connect to download??


I can't tell what you mean by "new Xfinity connect" unless it is the app, in which case I just uninstall the app on my iPhone and reinstall it from the App Store.

Is there an outage  in your area?

https://www.xfinity.com/support/status/


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New Poster

Re: Error code, can't stream

Thank you for responding.   I do not use my cell phone for anything but emergencies.  I have never accessed xfinity connect on my cell phone.

 

I consider my cell phone separate entity. 

Official Employee

Re: Error code, can't stream

Hi LadyM,

There were some inactive deviceIds on your account from web browsers, likely due to browser settings clearing cookies/resetting sessions after use.  I have cleared these out - and the 11700 error should no longer be occurring.  Please try signing in again and let us know if you run into any other issues.

 

Thanks,

Evan


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