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Error TVAPP-00401

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New Poster

Error TVAPP-00401

Lost ability to watch/stream shows, in fact, it says I need a subscription which I have. Some channels dont even appear on channel guide.  It's been two days now. I restarted box. 

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Official Employee

Re: Error TVAPP-00401

Hi, trixie86. So sorry for this inconvenience! There was actually a known issue with this, that appears to have since been resolved. Do you mind checking for me and letting me know whether or not the error has disappeared? Thank you!

 

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New Poster

Re: Error TVAPP-00401

The error is gone and everything seems to be working properly. My Xfinity indicates that my tv, modem, and voice are not connected via app and on my pc. I restarted when things got up and running with negative results.