Skip to main content

    Support

    Offers

Inertia's profile
Inertia
Conversation Starter
1st Reply
1st Topic

Frequent Visitor

 • 

8 Messages

Wednesday, November 18th, 2020 7:00 PM

Closed

Error TVAPP-00309

Every program I try to launch live or DVR I get this message. "This video cannot be played" and that code. Comcast support can't even tell me what that code means. Brand new Samsung smart TV was working until yesterday. Restarted uninstalled, reinstalled etc. No luck.

Question

 • 

Updated 

5 years ago

1.2K

5

0

0

This conversation is no longer open for comments or replies and is no longer visible to community members.

Inertia

Frequent Visitor

 • 

8 Messages

5 years ago

Today same problem but error has changed to Error TVAPP-00209, couple hours so far with support and no luck they don't know what the codes mean.

0

0

Travisb1501

New Poster

 • 

2 Messages

5 years ago

Any luck? I get the same thing same tv, beta stream. My error code is 00209

0

0

Inertia

Frequent Visitor

 • 

8 Messages

5 years ago

Error TVAPP-209,309,409 all related I spent 2 days on and off the phone with Comcast they know they have a problem but dont know what it is and dont have a solution yet.

0

0

Travisb1501

New Poster

 • 

2 Messages

5 years ago

Yea same here, i got it to work a few times by restarting the modem on the xfin app and cold restarting the tv. It would last until the tv would get turned off

0

0

Inertia

Frequent Visitor

 • 

8 Messages

5 years ago

I got a notification that they closed my ticket today but its still not working so I guess I have to start over with the hours on circular support conversations.

0

0

forum icon

New to the Community?

Start Here