Community Forum

Error: TVAPP-00116 only on HBO, other networks work fine - Roku Ultra

Highlighted
New Poster

Error: TVAPP-00116 only on HBO, other networks work fine - Roku Ultra

I've reset the Roku, uninstalled the app, reset the Roku again, reinstalled the app, and reset the Roku yet again to no avail.

 

My network on the Roku is my Xfinity home network.

 

I only seem to be getting this error on HBO, and even then, it only seems to occur with select titles/series. 

 

Any help would be much appreciated.

Highlighted
Official Employee

Re: Error: TVAPP-00116 only on HBO, other networks work fine - Roku Ultra

Hello @doooyaunastan,

It seems that you are being shown this error for not being subscribed to HBO. If you wish to see content from these premium channels, you should look into adding it to your current plan.

More information here: https://www.xfinity.com/learn/digital-cable-tv/premium-channels/hbo


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!