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Downloading Recordings from DVR is Going VERY Slow

Frequent Visitor

Downloading Recordings from DVR is Going VERY Slow

Recently when I download recordings from my DVR from the Stream App the download goes WAY too slow. It used to download quickly. I am in my home with my Xfinity Internet that is supposed to be oh, so fast. It is taking upwards of 5-10 minutes to downloda one 60-minute show when it used to download in less than a minute. 

 

I did already delete the app and re-download from the app store and it is still downloading at a snail pace.

 

Thank you!

Lauren

Official Employee

Re: Downloading Recordings from DVR is Going VERY Slow

Greetings, Lothlaurien! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear you are having issues with trying to get these shows downloaded quicker. Have you been having any issues with your internet speed in general?


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Official Employee

Re: Downloading Recordings from DVR is Going VERY Slow

Hello, Lothlaurien. I have not heard back from you and hope the issue has been resolved. If you still need assistance, please feel free to start a new public thread.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!