Community Forum

Date and time wrong on Samsung beta stream

Highlighted
New Poster

Date and time wrong on Samsung beta stream

Xfinity stream beta app worked great the first time it was set up. Now the date and time are off (9/22 12:59am instead of 9/24 9:00pm). As a result, live tv won’t stream. The dvr function still works and streams fine. Is there a way to reset or update the date and time?
Highlighted
Expert

Re: Date and time wrong on Samsung beta stream


@Marlamish wrote:
Xfinity stream beta app worked great the first time it was set up. Now the date and time are off (9/22 12:59am instead of 9/24 9:00pm). As a result, live tv won’t stream. The dvr function still works and streams fine. Is there a way to reset or update the date and time?

could that be a tv setting (time clock and date)?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
New Poster

Re: Date and time wrong on Samsung beta stream

Tv settings are ok. Normal home screen has all the correct info
Highlighted
Expert

Re: Date and time wrong on Samsung beta stream


@Marlamish wrote:
Tv settings are ok. Normal home screen has all the correct info

from other posts the time on guide is based on your account zip code.  an official employee will usually reply here within 72 hours or you can call 800-Comcast and select billing. ask the agent to check your account zipcode. if correct, ask the agent to perform a deep account background refresh (on the databases). This can take up to an hour to complete. if the agent is not aware of that special refresh, ask to speak to a supervisor.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
New Poster

Re: Date and time wrong on Samsung beta stream

Has anyone obtained a resolutionn for this problem? My time is not off on the guide by an exact hour. It is off by 8 hours and some odd number of minutes. So, you cant choose a specific current program  from the Xfinity guide as the programs are behind 8 plus hours.

Highlighted
Expert

Re: Date and time wrong on Samsung beta stream


@RWF12 wrote:

Has anyone obtained a resolutionn for this problem? My time is not off on the guide by an exact hour. It is off by 8 hours and some odd number of minutes. So, you cant choose a specific current program  from the Xfinity guide as the programs are behind 8 plus hours.


are you using a TV app or a Roku or smart phone/device?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
New Poster

Re: Date and time wrong on Samsung beta stream

I am using the Xfinity app on a Samsung TV - ON Roku

Highlighted
Expert

Re: Date and time wrong on Samsung beta stream


@RWF12 wrote:

I am using the Xfinity app on a Samsung TV - ON Roku


is the time 'off' when you use a smart phone/tablet/PC also? when you hit home on your Roku is the correct time shown at top of the home screen?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
New Poster

Re: Date and time wrong on Samsung beta stream

I am not using a ROKU. I am using the Xfinity App on the Samsung Smart TV.

I ma currently connected my wireless router through a connectd access point and not to the "XFINITY" wireless connection. The wireless connection I have are 1) my access point, 2) XFINITY, and 3) xfinitywifi.  #3 does not require a password. I have tried to connect to #2 but it seems the password does not work and it does not connect. I can connect to #3#does not allow connection to the Internet.

Highlighted
Expert

Re: Date and time wrong on Samsung beta stream


@RWF12 wrote:

I am not using a ROKU. I am using the Xfinity App on the Samsung Smart TV.

I ma currently connected my wireless router through a connectd access point and not to the "XFINITY" wireless connection. The wireless connection I have are 1) my access point, 2) XFINITY, and 3) xfinitywifi.  #3 does not require a password. I have tried to connect to #2 but it seems the password does not work and it does not connect. I can connect to #3#does not allow connection to the Internet.


again, is the time 'off' when you use a smart phone/tablet/PC? you can't use the beta stream app except when connected to your own home wifi/gateway. xfinitywif/XFINITY (2.4 and 5.0 ghz radios) are not 'your' home network.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
New Poster

Re: Date and time wrong on Samsung beta stream

I had to add a 1 to my username to get in.

I added the streaming app to my laptop that is connected to my SECURED network and the time is wrong using the guide on the app.  Hopefully, this is what you were asking.

Highlighted
Expert

Re: Date and time wrong on Samsung beta stream


@RWF121 wrote:

I had to add a 1 to my username to get in.

I added the streaming app to my laptop that is connected to my SECURED network and the time is wrong using the guide on the app.  Hopefully, this is what you were asking.


for your laptop use a compatible browser like Chrome and go to tv.xfinity.com time right there on the 'live' menu all channel guide?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
New Poster

Re: Date and time wrong on Samsung beta stream

I'm having the same issue.  Have you had any luck finding the solution?

Highlighted
Expert

Re: Date and time wrong on Samsung beta stream


@ewinslow wrote:

I'm having the same issue.  Have you had any luck finding the solution?


check your TV's menu system. is the clock set correctly now? is automatic time sync turned on?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
New Poster

Re: Date and time wrong on Samsung beta stream

Yes, my clock is set correctly and automatic time synchronization is turn ON.

Highlighted
New Poster

Re: Date and time wrong on Samsung beta stream

Same issue here.  What I have found is the application when the TV is shut down has issues restarting.  Effectively, the app "pauses", then boots up with a time and date closer to when you last used it.  The only solution I have found is to remove the application, shut off the TV, then turn the TV back on an re-add the application. Then authorize again.  Every single time you want to use it.  It appears to be a problem with the actual application on some of the Samsung TV's. 

Highlighted
New Poster

Re: Date and time wrong on Samsung beta stream

I am having the same issue. Has a solution been found?

Highlighted
New Poster

Re: Date and time wrong on Samsung beta stream

Still broken. Comcast needs to hire an app developer that know how to read system time.
Highlighted
New Poster

Re: Date and time wrong on Samsung beta stream

Thank you for trying to figure this out. Based on everyone’s input after I found my streaming wouldn’t work I went ahead and uninstalled, powered down and reinstalled. What I found was a different loading and login experience than the launch attempt one hour prior.
I did not get a delay in loading when I tried to open this time, the first attempt gave me a few false starts with requests to try again soon.
I also was asked to name my device which was not a request previously. My suspicion is I had a faulty or corrupt initial install and now the time works On my Samsung tv steaming app. I had to uninstall from the applications settings menu, not just remove it. I seem to have had luck finally. Thanks for helping!