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Createdrmerror -1 roku ultra xfinity stream app

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Createdrmerror -1 roku ultra xfinity stream app

Anyone else ever see this error?
“Sorry unfortunately we cannot support high speed data customers without a video subscription” however I have a video subscription. A dvr box and the stream app works on my iPhone and iPad.

Roku ultra.

Have been on phone with tech support and they have no idea. Hoping someone here has seen this.