Community Forum

Content downloaded to X1 Stream app is disappearing when no wifi

Highlighted
Frequent Visitor

Content downloaded to X1 Stream app is disappearing when no wifi

I downloaded a few shows to my Kindle Fire and it worked fine...  Then when I got onto my flight, I put the device into airplane mode.   When I open. the Xfinity app, the shows I downloaded no longer show up...but as soon as I connect to wifi, then they show back up as downloaded.....  

 

Challenge is I shouldn't have to buy wifi on flights just to get this feature to work...because it used to work without the wifi....   

Highlighted
Expert

Re: Content downloaded to X1 Stream app is disappearing when no wifi


@Wisco24 wrote:

I downloaded a few shows to my Kindle Fire and it worked fine...  Then when I got onto my flight, I put the device into airplane mode.   When I open. the Xfinity app, the shows I downloaded no longer show up...but as soon as I connect to wifi, then they show back up as downloaded.....  

 

Challenge is I shouldn't have to buy wifi on flights just to get this feature to work...because it used to work without the wifi....   


for diagnosis also download a different program on your smart phone/tablet. does same thing happen? 



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Frequent Visitor

Re: Content downloaded to X1 Stream app is disappearing when no wifi

No.  Only the Xfinity App..   I have the Amazon Prime and Netflix app,  and neither have that problem...

As soon as I connect to wifi, the show right back up (no redownload) so I know the files are still on the device.  

 

-Eric

 

 

Highlighted
Expert

Re: Content downloaded to X1 Stream app is disappearing when no wifi


@Wisco24 wrote:

No.  Only the Xfinity App..   I have the Amazon Prime and Netflix app,  and neither have that problem...

As soon as I connect to wifi, the show right back up (no redownload) so I know the files are still on the device.  

 

-Eric


I think you misunderstood. not using the kindle device, use a smart phone/ (different) tablet like iOS/Android. using the stream app are you able to download. 



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!