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Constantly having remove Roku app to get it to launch

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Frequent Visitor

Constantly having remove Roku app to get it to launch

About once every 5 to 8 days I go to launch the roku app and it won't launch.  Basically it starts, holds on the initializing screen, then returns back to the roku channel list.  I've even had this happen about 10 minutes after I stopped watching a show, turned things off, then my kids went to watch something. 

The only thing I've found to fix it is to completely remove the app, reinstall the app, and then reauthorize it.  I understand it's beta, but that in its own is ridiculous.  While it's incredibly annoying, my wife constantly reminds me of how annoying it is. 

 

Anyone else having this issue?  I'm accustomed to the AppleTV platform and only have the Roku for the streaming app, so I'm not as familiar with the updating processes.  That being said, as far as I can tell, the Roku is fully up to date as well as the streaming app.

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New Poster

Re: Constantly having remove Roku app to get it to launch

I have also had the same problem. The thing that seems to help is to properly exit the app. Use the back arrow on your remote until you see a screen that asks if you want to exit the app.

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New Poster

Re: Constantly having remove Roku app to get it to launch

I also have this problem.  Xfinity please fix.

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Frequent Visitor

Re: Constantly having remove Roku app to get it to launch

I wish that helped me.  Sadly no matter what state the Roku is left in, there is no improvment with having to reauthorize.  I will say, *knocking on wood*, something has happened in the last few weeks where we do not have to uninstall the app as often.  We still have to reauthorize, but removing the app is only a weekly event, not a multiple times per day event.

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New Poster

Re: Constantly having remove Roku app to get it to launch

I have the app on a supported Roku, and have to reinstall the app every day now. I follow all steps to cleanly exit the app, restart  the Roku device, but no such luck.

 

Any updates from Comcast on this?

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Frequent Visitor

Re: Constantly having remove Roku app to get it to launch

I wish. I’m not home during the day and I think my wife is about to divorce me due to how pathetic (alternative word was originally used but I got a warning about bad words and needing clean up the body before posting) the Roku experience is.
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Expert

Re: Constantly having remove Roku app to get it to launch


@halfpast3 wrote:
I wish. I’m not home during the day and I think my wife is about to divorce me due to how pathetic (alternative word was originally used but I got a warning about bad words and needing clean up the body before posting) the Roku experience is.

I have 4 roku devices and have not had that problem one time. might be the device itself?



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Frequent Visitor

Re: Constantly having remove Roku app to get it to launch

Is there some sort of official troubleshooting process for this?

I have two Roku Premiere and they both have issues. I’ve tried calling into Xfinity support and they knew nothing.

A quick perusal of the first several pages show a number of people having the same issue. Count your blessings you have 4 devices that work.
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Expert

Re: Constantly having remove Roku app to get it to launch


@halfpast3 wrote:
Is there some sort of official troubleshooting process for this?

I have two Roku Premiere and they both have issues. I’ve tried calling into Xfinity support and they knew nothing.

A quick perusal of the first several pages show a number of people having the same issue. Count your blessings you have 4 devices that work.

is it possible that others are using the streaming app at the same time where the total goes 'over 5' forcing a logout of one of the devices?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Frequent Visitor

Re: Constantly having remove Roku app to get it to launch

That was a suggestion someone else had.  From what I've been told, if you don't have a rented TV box, you are limited to 2 simultaneous streams.   I only have the two Roku devices.  

 

Another suggestion was making sure that I exit completely back out to the Roku "home screen".  No improvment.  I've even had it where 10 minutes went by between my daughter watching something, then backing out to the home screen, and myself going to watch something and having to reauthorize.

 

I understand you are not a comcast rep, but any advice on where I can go to get this troubleshot so that those with issues might be able to have a pathway for fixing theirs?  

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New Poster

Re: Constantly having remove Roku app to get it to launch

Hello All i am another user with the exact same experience. Two weeks ago I called Xfinity to see what I could do to lower my massive monthly bill. They recommended returning my five rental boxes and using Streaming app on Roku. I was considering dumping all Xfinity and only keeping the 1GB Internet. I ought five Roku devices and have been testing out the YoutubeTV app. I was working as expected. The only issues was the wife didnt like having to learn a new way to find her channels and recordings. So I know all the Rokus are working fine. After three days I started seeingh the exact issue here where every morning all faimly members on all five TV have to re-authorize. Once they do that all seems good until you turn off the TV. The fact the Xfinity Stream app says BETA on it, was concerning to me from the start. I am a techy and BETA code is not for release to gerneral public.  After almost two with no solutions being available I am looking to go back to YoutubrTV and cuttign teh Xfinity cord.  I would like to call for support, but it seems it has been done to death with nothing but wasted time on the phone. Oh well..  I will keep an eye on this thread for a few days and if nothing, adios.. thanks.