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Connection Error for Xfinity Stream App on Amazon Fire Kindle HDX

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New Poster

Connection Error for Xfinity Stream App on Amazon Fire Kindle HDX

Xfinity Stream app on my Amazon Fire Kindle HDX recently stopped working when I tried to access it.

 

The Kindle device updates are current and I removed Xfinity Stream app and then downloaded it again. 

 

After clicking "Get Started" button on Xfinity Stream, I get:

 

Connection Error

Please check your connection and try again.

 

My other streaming apps are working and I rebooted my wireless router too.

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New Poster

Re: Connection Error for Xfinity Stream App on Amazon Fire Kindle HDX

Same issue for me on my Kindle Fire HD ~ the Fire OS is up to date as of today, and I'm connected to my home Wifi which is 3 feet from me. When I tap the "Get Started" button I get a Connection Error saying to check my wifi and try again. I've also deleted app and reloaded but no luck.  Also downloaded same app to my iPhone 6 and it works fine.  Can we get a rep to troubleshoot this please?!

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Regular Visitor

Re: Connection Error for Xfinity Stream App on Amazon Fire Kindle HDX

Same for me.  It used to work, but within the past couple months it stopped working...so I reinstalled and started getting the check connection error.   

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Regular Visitor

Re: Connection Error for Xfinity Stream App on Amazon Fire Kindle HDX

Same here on multiple WiFi networks.

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New Poster

Re: Connection Error for Xfinity Stream App on Amazon Fire Kindle HDX

Me too! Xfinity - how about a response! 

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Regular Visitor

Re: Connection Error for Xfinity Stream App on Amazon Fire Kindle HDX

Same here on Feb 1, 2020. Shows how much they care about their customers.
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Regular Visitor

Re: Connection Error for Xfinity Stream App on Amazon Fire Kindle HDX

We have experienced the same issue.  Initially we reset the Kindle Fire to the original state, downloaded the Xfinity Stream App, rebooted and launched the app.  We continually get "Connection Error....".  So first to Amazon and they verified that all is up to date and working.  Also Netflix and Amazon stream shows just fine.  Next to Xfinity support and were told to uninstall/install/reboot/launch the Xfinity Stream App.  We'll back to the "Connection Error....".  The representative then said that it was our actual connection of Xfinity and they are sending a technician to diagnose/rectify the issues.  Two days latter we received a call from Xfinity support (original technican escalated) and they said that nothing was wrong with our equipment or the actual connections.  They wanted to do the uninstall/install/reboot/launch all over so we did that.  Nothing but the now infamous "Connection Error". 

 

We were pretty frustrated and inquired about backing out the latest Xfinity Stream App for an older version but were told that was impossible.  I requested that they file a bug report with their application development team and was told that it was not possible.  So much for Xfinity product development, quality assurance and technical support.

 

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Expert

Re: Connection Error for Xfinity Stream App on Amazon Fire Kindle HDX


@mk10589 wrote:

We have experienced the same issue.  Initially we reset the Kindle Fire to the original state, downloaded the Xfinity Stream App, rebooted and launched the app.  We continually get "Connection Error....".  So first to Amazon and they verified that all is up to date and working.  Also Netflix and Amazon stream shows just fine.  Next to Xfinity support and were told to uninstall/install/reboot/launch the Xfinity Stream App.  We'll back to the "Connection Error....".  The representative then said that it was our actual connection of Xfinity and they are sending a technician to diagnose/rectify the issues.  Two days latter we received a call from Xfinity support (original technican escalated) and they said that nothing was wrong with our equipment or the actual connections.  They wanted to do the uninstall/install/reboot/launch all over so we did that.  Nothing but the now infamous "Connection Error". 

 

We were pretty frustrated and inquired about backing out the latest Xfinity Stream App for an older version but were told that was impossible.  I requested that they file a bug report with their application development team and was told that it was not possible.  So much for Xfinity product development, quality assurance and technical support.


do you have another smart device to try (smart phone/tablet)?



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Regular Visitor

Re: Connection Error for Xfinity Stream App on Amazon Fire Kindle HDX

2 iPhones, 1 Samusng phone. 1 Samsung Tab S2 tablet all stream with no problems. 

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Regular Visitor

Re: Connection Error for Xfinity Stream App on Amazon Fire Kindle HDX

I have had success with 2 Android phones, no connection issues. Kindle still nothing.

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Expert

Re: Connection Error for Xfinity Stream App on Amazon Fire Kindle HDX


@mk10589 wrote:

2 iPhones, 1 Samusng phone. 1 Samsung Tab S2 tablet all stream with no problems. 


will have to wait for c comcast employee to check this out for you. could you reply with the error message and error message number?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Regular Visitor

Re: Connection Error for Xfinity Stream App on Amazon Fire Kindle HDX

There is not an error number just the same "Connection Error Please check your connection and try again." The same as everyone in this thread.

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Regular Visitor

Re: Connection Error for Xfinity Stream App on Amazon Fire Kindle HDX

No, the solution has yet to be resolved.  The Xfinity support team pretty must said that the even though it was working previously that Xfinity will not do anything about it. 

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New Poster

Re: Connection Error for Xfinity Stream App on Amazon Fire Kindle HDX

My Kindle Fire wouldn't boot so I was forced to do a hard reset and then reset to factory defaults.  I can use it as an ebook reader and stream Prime video but Xfinity and Netflix are no longer working consistent with the other messages in this forum.  

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Official Employee

Re: Connection Error for Xfinity Stream App on Amazon Fire Kindle HDX

Hello all, thanks for reaching out to our Forums and I apologize for the delay in response. I'm sorry to hear about this connection error issue you all are experiencing. I would be more than happy to further look into this and assist you all. First, please make sure you all have the required Xfinity Stream app version 4.11.0 or later. Please visit the Amazon App Store to download the latest version.

 

Please send me a private message including your first and last name as it appears on the account. 

 

To send me a Private Message, please click my name “ComcastAmira” and click “send a message". 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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New Poster

Re: Connection Error for Xfinity Stream App on Amazon Fire Kindle HDX

The device that I'm having issues with is not the top of the line or the newest I think once the latest update for the app came out that our devices are just no longer supported that's why they aren't responding to the thread .Go on to the internet browser of the devices you're having troubles with and go to the Xfinity stream site instead of the app and see what that says my tablet is saying that it's no longer supported when I go to the website rather than using the app the app just keeps saying connection error connect to a network whatever

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New Poster

Re: Connection Error for Xfinity Stream App on Amazon Fire Kindle HDX

It works fine on my new phone though

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Regular Visitor

Re: Connection Error for Xfinity Stream App on Amazon Fire Kindle HDX

Just tried again 3/22/20 and still getting same error.  When I contacted xfinity in early Feb, they said, "there is no known issue with the application."  I guess that depends on how they define an "issue."

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New Poster

Re: Connection Error for Xfinity Stream App on Amazon Fire Kindle HDX

I could not see how to private message you when clicking your user id.  ??

(Edit: finally found the Send Message link)

It's been several weeks since the last post on this thread where so many are having this issue. with no resolution posted.
Our Kindle File HDX will not connect. Same error.

Are there any updates regarding a resolution?

 

Thanks

Bill George

Sacramento

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New Poster

Re: Connection Error for Xfinity Stream App on Amazon Fire Kindle HDX

Same issue. Xfinity Streaming app no longer works on my kindle, get connection error. Working fine the other night when suddenly in the middle of a movie on AcornTV the app closed and I haven't been able to log in since. Gives error that it can't connect to Amazon app store.
No surprise Comcast is uninterested. CS terrible.
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New Poster

Re: Connection Error for Xfinity Stream App on Amazon Fire Kindle HDX

I was having the same issue and also found that I could not login to Xfinity from my home network. I bounced my modem and am good to go. I can now use the Stream App on my Fire tablet and can also now access the Xfinity login from my home network.

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New Poster

Re: Connection Error for Xfinity Stream App on Amazon Fire Kindle HDX

This was working last week on my Kindle Fire HDX, suddenly it's not. My connection is fine, I am not having any issues with any other streaming app on this device or with this app on any other device. Deleted the Xfinity Stream app, restarted, downloaded the version available from the Amazon App Store, installed, same problem. Deleted again, restarted, found older version (5.1.6.002), installed, same problem. Deleted, restarted, found even older version (4.4.4.226), installed, same problem. Seriously, Comcast, with the millions you spend claiming your poorly designed X1 interface and your obtuse customer service scheduling is "teh best evar" while your rates skyrocket and you keep removing services, we need a damm response other than virtual head scratching and shoulder shrugging. If it was your intent to end support for Amazon devices THEN SAY SO. Stop pretending that your silence will somehow make us forget about the problem.

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New Poster

Re: Connection Error for Xfinity Stream App on Amazon Fire Kindle HDX

I rebooted my modem and now it works fine.

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New Poster

Re: Connection Error for Xfinity Stream App on Amazon Fire Kindle HDX

Had the same problem, but I reset my modem and now it's fine.  

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New Poster

Re: Connection Error for Xfinity Stream App on Amazon Fire Kindle HDX

So 8s there any updates on this issue?

Thank you
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New Poster

Re: Connection Error for Xfinity Stream App on Amazon Fire Kindle HDX

From Kindle Settings, I went to the App Store app, deleted cache and data then force stopped it. I opened the Stream app and was able to connect again.