Community Forum

Connection Error 3305

Highlighted
New Poster

Connection Error 3305

hi,

     When I try to watch any channel via the xfinity Stream app, I get the 3305 error. This used to work before Comcast came to setup TV and Home security.

 

    I was in chat with someone from support for a long time and that person couldn't figure it out. He said that he is escaling the case to somebody else and will receive a call. I haven't got a call and wanting to get this working again.

 

    Any help will be appreciated. 

Highlighted
New Poster

Re: Connection Error 3305

Figured out the issue. The Orbi router's address was conflicting with what Comcast address. The Orbi mobile app was showing internet was not online even though I was able to browse. Seems partially working. When I logged in to the Orbi router via my desktop, it displayed the message "address conflict and renumbering..' - when I accepted it 'ok', things started working again!