Channel lineup change on app

I pay for a TV package but the channels have suddenly changed on my streaming app. I deleted and re-downloaded the app but it changed nothing. There is no outage in my area either. Why am I paying for channels that I cannot watch!?!

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Rustyben

Expert

•

24.6K Messages

5 years ago

@ddrasmussen1 wrote:
I pay for a TV package but the channels have suddenly changed on my streaming app. I deleted and re-downloaded the app but it changed nothing. There is no outage in my area either. Why am I paying for channels that I cannot watch!?!

you didn't state the device you are using. use of stream app is a free benefit. if using a desk/laptop try a smart phone/tablet. same problem? error messages? change the gateway/modem recently?

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Xfinity Stream App

ddrasmussen1

Channel lineup change on app

Rustyben

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