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Cannot stream DVR footage on app unless on WiFi or VPN on Cellular

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Cannot stream DVR footage on app unless on WiFi or VPN on Cellular

Hi
I am having issue streaming contents from my DVR while on mobile. I can stream if on wifi (any wifi, not just the Comcast one, I tested this by using a phone hotspot) or with cellular data but also on VPN.
If I am not on VPN, I get a message stating "Well that didn't go as planned. Were having trouble playing this recording. We checked for this program On Demand but, unfortunately, it is not available. Please try watching another program."
This happens across multiple shows, episodes, and channels.
Anyone else has this issues?
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Re: Cannot stream DVR footage on app unless on WiFi or VPN on Cellular


@calbears1868 wrote:
Hi
I am having issue streaming contents from my DVR while on mobile. I can stream if on wifi (any wifi, not just the Comcast one, I tested this by using a phone hotspot) or with cellular data but also on VPN.
If I am not on VPN, I get a message stating "Well that didn't go as planned. Were having trouble playing this recording. We checked for this program On Demand but, unfortunately, it is not available. Please try watching another program."
This happens across multiple shows, episodes, and channels.
Anyone else has this issues?

where are you physically (on the planet aka country)?



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Re: Cannot stream DVR footage on app unless on WiFi or VPN on Cellular

I am in California.
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Re: Cannot stream DVR footage on app unless on WiFi or VPN on Cellular


@calbears1868 wrote:
I am in California.

are you using a VPN?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Re: Cannot stream DVR footage on app unless on WiFi or VPN on Cellular

Yes, thats what I said. I can't stream unless I am on VPN.
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Re: Cannot stream DVR footage on app unless on WiFi or VPN on Cellular


@calbears1868 wrote:
Yes, thats what I said. I can't stream unless I am on VPN.

that VPN is probably the issue then. perhaps you can try a differnet one? if a work network, they may have blocked the vpn?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Re: Cannot stream DVR footage on app unless on WiFi or VPN on Cellular

Hi, the issue is that I can only stream when on VPN or wifi. If not on VPN and on mobile, I cannot stream. Not the other way around, I can watch on or off VPN when on wifi. 

 

But the last android app update fixed it somehow, so all good. Thanks