Community Forum

Can't set recordings from stream app

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New Poster

On-Line Recording Setup

Why can't I set up a show to be recorded via My Xfinity Online accout?

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New Poster

Set dvr recording when away from home

How do yo set dvr to record a program when away from home?  I have the remote app and find the program I want to record but don’t see option to set recording.

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Gold Problem Solver

Re: On-Line Recording Setup

Comcast was found in violation of another company's patent for that feature. See employee ComcastJessie's reply in http://forums.xfinity.com/t5/Stream-TV-App/Can-t-set-recordings-from-stream-app/m-p/3006430#M10834:

 

... Due to a legal ruling, for the foreseeable future we are removing the remote scheduling of DVR recording features. ...
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Remote Recording

How do I set a TV recording remotely (not at home)?

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Regular Contributor

Re: Remote Recording

you don't

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Can’t set a recording using stream app

Call this another protest that I can’t set a recording from my phone. When my 2 year contract is up I’ll switch to something that gives me this capability. Comcast should pay a license fee if that’s what it takes to give this back to subscribers.
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Can't record from other devices

Use to when I logged onto my computer or phone it would give option to record / watch and I can't rmember the other option but now I don't have the option to record when I'm away from home.

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Bronze Problem Solver

Re: Can't record from other devices

That functionality has been removed from our apps. If you’re away from your DVR box and cannot schedule a recording and miss a show, check to see if it’s available on XFINITY On Demand! We apologize for the inconvenience.

Due to a judicial ruling, we are disabling this feature while we pursue an appeal.


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Bronze Problem Solver

Re: DVR Programming


@jharoldbell wrote:

Any way to add programs to be recorded by DVR while on the road?


Nope

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Recording Programs

Can you record a program from you phone, computer, or ipad while away from home

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Expert

Re: Recording Programs


@LynnB64 wrote:

Can you record a program from you phone, computer, or ipad while away from home


no, not at this time. 



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Recording from ipad

  • Why can’t I record directly from my iPad anymore?  It’s been a while but we use to be able to.  It doesn’t have the record button.
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Record program away from home

I am not ant hom and want to set a recordiing how can I do that from my computer or smart phone

 

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Expert

Re: Record program away from home

at this time, it is not possible using a smart device to set a recording. 



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Regular Visitor

Record function blocked in app

Why was this topic locked?

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Expert

Re: Record function blocked in app


@Don50 wrote:

Why was this topic locked?


when very similar threads are merged sometimes it locks. is unlocked now.



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Regular Visitor

Setting a program to record when not home

I am out of town and would like to set a program to record from where I am. Is that possible.

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Frequent Visitor

Re: Setting a program to record when not home

not anymore. They took that ability away a year or so ago.

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Frequent Visitor

Why wasn't I notified that I cannot remotely set recordings?

Why wasn't I notified that I cannot remotely set recordings? You apparantly have had over a year to notify me, but I had to come to the forums to find out. Comcast you are selling lies.

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Frequent Visitor

Cannot record using xfinity online.

I use my computer for watching cable channels.  I have nbeen unable to record for about 6-9 months.  I can use on demand but I have to start the program, it's laggy i then close browser and restart it and it's fine.

 

I know I can't pause live when using onlne streaming,  but I'd like to be able to record again.

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New Poster

Remote DVR Programming

Is it possible to program my DVR remotely from a PC?  A search shows it used to be possible from a cell phone app.  But I don't have a smart phone, and the search results indicated Comcast lost a patent lawsuit to Tivo and Comcast had to disable that function.

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Regular Contributor

Re: Remote DVR Programming

As has been stated many times here, the answer is an absolute NO.  Remote setting and adjusting of DVR recordings from anywhere other than your home where your X1 box is located is verboten.  The question that everyone here should be asking is when Comcast will once again allow it's subscribers to use that feature.  A few official responders on this forum have stated that Comcast has had some success in the courts and that the feature will be restored soon.

 

Unfortunately, repeated phone calls to various levels of Comcast management show those statements to be false and apparently posted in an attempt to try and quiet the unhappiness of their customers about this issue.  It’s been over a year now and no end is in sight.  I am getting the feeling that, no matter what happens, Comcast will not allow remote recording to be reinstated.  We are in a black hole of information.  It would be a lot better if Comcast, on an official and all customer basis, communicated with its customers, other than trying to sell,us more products.  Alas, it seems that the only concern the company has is for our money and I doubt that will change.

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What happened to "my recordings" on the apps and website?

I really liked to have the ability to set up/manage recordings from my phone, tablet or computer. Why was that removed? Is there a new app being developed? I now only have control on the TV!!!! Please bring it back! HELP

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Official Employee

Re: What happened to "my recordings" on the apps and website?

Hi @sonnedesign

 

That functionality has been removed from our apps due to a judicial ruling. If you’re away from your DVR box and cannot schedule a recording and miss a show, check to see if it’s available on XFINITY On Demand! We apologize for the inconvenience.

 


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Re: Can't set recordings from stream app


@Rfk9258 wrote:
https://www.broadbandtvnews.com/2017/11/23/tivo-wins-comcast-xfinity-case/

Thanks, this explains the situation. Perhpas after a successful appeal, this feature will return.

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Remote DVR settings

It’s been over a year now that we lost the ability to set our DVR remotely through the app. When is this going to be resolved?? Several of our neighbors have DirectTV, and I’m consistently reminded of their service and price advantages. I’m about ready tor agree with them and move on.
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New Poster

Can't set recordings from stream app ... Request for status

It's been over a year since the lawsuit prevents users from remotely setting up recordings.  Has Xfinity not figured out a way to program this feature so that there's no infringement?  Please advise the status of this continuing super-annoyance.

 

Thank you.

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Expert

Re: Can't set recordings from stream app ... Request for status


@LLDR wrote:

It's been over a year since the lawsuit prevents users from remotely setting up recordings.  Has Xfinity not figured out a way to program this feature so that there's no infringement?  Please advise the status of this continuing super-annoyance.

 

Thank you.


the patent appeals have been won by Comcast but the import court has not yet removed its order.



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X1 Guide

So, I recentky updraded from DVR to the X1.  Pros and Cons for sure.  Quetion:  I thought I was told I could log on online, go to live TV, and set up a recoding / reminder to later show on my X1 Tv?  

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Re: X1 Guide

Nope. I cant believe Comcast hiding the fact that we can’t do this online! SMH
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copyright

What is the copyright problem regarding scheduled recordings from moble devices?

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Re: Programming TV DVR from computer

I have been with Comcast since it started and have always been able to use my DVR and loosing that choice is making me reconsider my options. We pay a high fee to watch TV and we should be able to watch it any way we want to with out being told what we can do or not do. Soon we want have any freedoms left because it comes down to the dollar!

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Frequent Visitor

Recording shows from xfinity website

Why did you remove the ability to record shows from the website?  This was a great feature I used often.

 

addendum:

I just saw the answer to this question from another post.  Hope Comcast resolves the legal issue with this asap!

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Official Employee

Re: Recording shows from xfinity website


@veda000 wrote:

Why did you remove the ability to record shows from the website?  This was a great feature I used often.

 

addendum:

I just saw the answer to this question from another post.  Hope Comcast resolves the legal issue with this asap!


Placing this here so others can see as well, thanks! 

 

 

Due to a legal ruling, we disabled the remote DVR feature while we actively pursued an appeal.

Some recent background on this can be found at the links below:


http://www.ipbrief.net/2018/03/29/tivovcomcastroundii/
https://www.multichannel.com/news/comcast-looks-to-possibly-re-instate-remote-dvr-recording-feature-...
http://www.cablefax.com/regulation/will-remote-dvr-return-after-comcasts-latest-patent-win-over-tivo

https://www.multichannel.com/news/tivo-goes-after-comcast-again-at-the-itc


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Re: Can't set recordings from stream app

They just brought it back today!  It only took them 2 years to solve their dispute with Tivo, I guess?  I wonder what happened, as it didn't look like it was moving in the right direction 6 months ago: https://www.insidesources.com/this-patent-battle-is-one-reason-why-comcast-customers-receive-inferio...

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Frequent Visitor

Re: Can't set recordings from stream app

Apparently, as of today, this appears to have been remedied. I had a msg in the app that you can now set recordings again on app and stream site. ...OMGGGGGG!!!! I’ve missed this. I was researching more info abt court cases or how this was resolved. Still searching. But it seems to be working again for now.