jmar76's profile

Contributor

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37 Messages

Monday, November 27th, 2017 11:00 AM

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Can't set recordings from stream app

So this has happened to me before on occasion but not lately, but today I tried to set recordings for several different things using the xfinity stream app and for some reason today the option just isn't there. Over the weekend I also just happened to read that Comcast just lost a decision by the ITC in favor of Rovi in a patent suit saying that Comcast is infringing on Rovi's patent for the technology in the app that is used to set recordings on mobile devices for X1 set top boxes. So I'm just wondering is it just a coincidence that it's not even an option for me today and perhaps due to maintenance of some kind on the app, or did Comcast temporarily pull this technology from the app as a result of the ruling by the ITC? Thanks very much to anyone who can shed some light on this.

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Regular Contributor

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130 Messages

7 years ago

Xfinity give us a credit because they aren’t providing something we’re paying for?

Fergeddaboudit.

New Poster

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1 Message

7 years ago

Record option is not available on my remote app

New Poster

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7 Messages

7 years ago

I don't see were to reply to a previous post, so I'm just going to add it in here
I was reading about people not having a record button showing up in the app on my phone like it used to to start recording when not at home.
Noticed just now that i can't start a recording that i don't want to miss--
Can you please advise?

Expert

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24.6K Messages

7 years ago


@kvoight wrote:

how to set dvr to record program remotely


hi, I moved your post to this mega-thread. see first page first post for Comcast's answer about legal issue.

Expert

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24.6K Messages

7 years ago


@Boz6 wrote:
Up until today I’ve been able to watch shows on my phone that I have recorded on my DVR. Now when I open the app there is no more “Recordings” or whatever section it was that saved where my DVR’d episodes were for me to watch.

hi, I moved your post to this mega-thread. the official answer is on the first page first post and is the best answer for your question.

Expert

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24.6K Messages

7 years ago


@mrmsbhvn wrote:
I don't see were to reply to a previous post, so I'm just going to add it in here
I was reading about people not having a record button showing up in the app on my phone like it used to to start recording when not at home.
Noticed just now that i can't start a recording that i don't want to miss--
Can you please advise?

Hi, I moved your post to the mega-thread on this topic. page one, first post has the answer attached to it that is the best answer from Comcast.

Contributor

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83 Messages

7 years ago

OK, so the RECORD function from the app has been disabled.  Whenever it is eventually restored, will Comcast pledge to send it's subscribers an email notifying us of the restoration?  We are talking basic customer service which should have occurred when the RECORD function was first disabled. 

New Poster

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4 Messages

7 years ago

I REALLY miss the recording capability from the TV Remote app.  I understand it’s a legal issue. But please get it fixed.  It’s a major feature for me and part of the reason we switched to Xfinity from AT&T

New Poster

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4 Messages

7 years ago

Okay, well at least I found out why the record button is missing from the TV Stream app.  Wouldn't it be nice if Comcast sent an email informing customers of this change and why?  I checked my Comcast email and saw nothing about this! 

 

Comcast you lost the lawsuit, now just pay for the patented technology so you can put the recording remotely functionality back into your app, instead of waiting on appeal after appeal to be lost or won.   

Expert

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24.6K Messages

7 years ago

unhelpful, off-topic

New Poster

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1 Message

7 years ago

How can I set up a recording remotely? 

 

New Poster

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2 Messages

7 years ago

A friend with Dish can still schedule recordings and watch live. Why jdoes just comcast have this "LEGAL JUDGEMENT'?

Expert

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31.9K Messages

7 years ago

Your post has been removed to a secure, hidden area for violating Forum Guidelines [circumventing the language filters]. If you are not familiar with the Guidelines you may review them here. http://forums.xfinity.com/t5/Forum-Community/Forums-Policy-and-Guidelines/td-p/2618379

New Poster

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1 Message

7 years ago

Totally have wasted HOURS trying to set recordings as I travel every week and pay an exuberant amount of money to Xfinity yet hardly use it.  Seriously, you just pull the plug on the best feature and do not notify anyone?  Great business ethic...NOT

Regular Visitor

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4 Messages

7 years ago

This should be posted on your ios app where the feature used to be located.  A lot of time wasted trying to do something that "I just know I've done this before.

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