Contributor
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37 Messages
Can't set recordings from stream app
So this has happened to me before on occasion but not lately, but today I tried to set recordings for several different things using the xfinity stream app and for some reason today the option just isn't there. Over the weekend I also just happened to read that Comcast just lost a decision by the ITC in favor of Rovi in a patent suit saying that Comcast is infringing on Rovi's patent for the technology in the app that is used to set recordings on mobile devices for X1 set top boxes. So I'm just wondering is it just a coincidence that it's not even an option for me today and perhaps due to maintenance of some kind on the app, or did Comcast temporarily pull this technology from the app as a result of the ruling by the ITC? Thanks very much to anyone who can shed some light on this.
orfartenbuehl
Regular Contributor
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130 Messages
7 years ago
Fergeddaboudit.
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AC29
New Poster
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1 Message
7 years ago
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mrmsbhvn
New Poster
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7 Messages
7 years ago
I was reading about people not having a record button showing up in the app on my phone like it used to to start recording when not at home.
Noticed just now that i can't start a recording that i don't want to miss--
Can you please advise?
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Rustyben
Expert
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24.6K Messages
7 years ago
hi, I moved your post to this mega-thread. see first page first post for Comcast's answer about legal issue.
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Rustyben
Expert
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24.6K Messages
7 years ago
hi, I moved your post to this mega-thread. the official answer is on the first page first post and is the best answer for your question.
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Rustyben
Expert
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24.6K Messages
7 years ago
Hi, I moved your post to the mega-thread on this topic. page one, first post has the answer attached to it that is the best answer from Comcast.
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GeneLa56
Contributor
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83 Messages
7 years ago
OK, so the RECORD function from the app has been disabled. Whenever it is eventually restored, will Comcast pledge to send it's subscribers an email notifying us of the restoration? We are talking basic customer service which should have occurred when the RECORD function was first disabled.
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PandR_x1
New Poster
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4 Messages
7 years ago
I REALLY miss the recording capability from the TV Remote app. I understand it’s a legal issue. But please get it fixed. It’s a major feature for me and part of the reason we switched to Xfinity from AT&T
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Melis83182
New Poster
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4 Messages
7 years ago
Okay, well at least I found out why the record button is missing from the TV Stream app. Wouldn't it be nice if Comcast sent an email informing customers of this change and why? I checked my Comcast email and saw nothing about this!
Comcast you lost the lawsuit, now just pay for the patented technology so you can put the recording remotely functionality back into your app, instead of waiting on appeal after appeal to be lost or won.
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Rustyben
Expert
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24.6K Messages
7 years ago
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Trahan21
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1 Message
7 years ago
How can I set up a recording remotely?
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HBrownlee
New Poster
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2 Messages
7 years ago
A friend with Dish can still schedule recordings and watch live. Why jdoes just comcast have this "LEGAL JUDGEMENT'?
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Again
Expert
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31.9K Messages
7 years ago
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comitajr
New Poster
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1 Message
7 years ago
Totally have wasted HOURS trying to set recordings as I travel every week and pay an exuberant amount of money to Xfinity yet hardly use it. Seriously, you just pull the plug on the best feature and do not notify anyone? Great business ethic...NOT
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WalterSleeper
Regular Visitor
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4 Messages
7 years ago
This should be posted on your ios app where the feature used to be located. A lot of time wasted trying to do something that "I just know I've done this before.
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