jmar76's profile

Contributor

 • 

37 Messages

Monday, November 27th, 2017 11:00 AM

Closed

Can't set recordings from stream app

So this has happened to me before on occasion but not lately, but today I tried to set recordings for several different things using the xfinity stream app and for some reason today the option just isn't there. Over the weekend I also just happened to read that Comcast just lost a decision by the ITC in favor of Rovi in a patent suit saying that Comcast is infringing on Rovi's patent for the technology in the app that is used to set recordings on mobile devices for X1 set top boxes. So I'm just wondering is it just a coincidence that it's not even an option for me today and perhaps due to maintenance of some kind on the app, or did Comcast temporarily pull this technology from the app as a result of the ruling by the ITC? Thanks very much to anyone who can shed some light on this.

This conversation is no longer open for comments or replies and is no longer visible to community members.

New Poster

 • 

1 Message

8 years ago

Yes, I found this too.  I called and was told that Comcast lost something in a court case.???  I don't know what that means.  My DirecTV friends still have this ability.  

Relly bummed.

Regular Visitor

 • 

5 Messages

8 years ago

I've been trying to set up recordings on my X1 using the stream app and even though it brings the channel guide there's no option to schedule any recording. I even press and hold in the program but it doesn't work either. In case this helps using Samsung S8+ running Andoid 7.0

New Poster

 • 

1 Message

8 years ago

I can't record any shows when I'm away from home. Anybody else have this problem or know why I can't do this anymore?

New Poster

 • 

1 Message

8 years ago

I was curious if there was any way to remotely record a tv show on my home DVR when I am away from home? I am not sure if there is a way to do this through my xfinity account page?

New Poster

 • 

1 Message

8 years ago

It seems one can no longer schedule a recording online from the website any longer. 

New Poster

 • 

1 Message

8 years ago

Below is the "Best Answer" in this forum.  Since we can't set programs to record when we are away from home and are supposed to "Check to see if it's available on Xfinity On Demand", does this mean that Comcast will be making more shows available for "On Demand"?  There are programs that I want to record more than 2 weeks out and can't set them on my TV since I will be away from home. Not all of these programs are available  "On Demand".  What are the choices then?  
 
Re: how to set DVR recording when not at home

Due to a legal ruling, for the foreseeable future we are removing the remote scheduling of DVR recording features. We apologize for the inconvenience, we are actively pursuing an appeal of the ruling.

If you’re away from your DVR box and cannot schedule a recording and miss a show, check to see if it's available on XFINITY On Demand! We apologize again for the inconvenience



Community Icon
I am an   Official Comcast Employee.  
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution! solution Icon

Gold Problem Solver

 • 

5K Messages

8 years ago

That functionality has been removed from our apps. If you’re away from your DVR box and cannot schedule a recording and miss a show, check to see if it’s available on XFINITY On Demand! We apologize for the inconvenience.

New Poster

 • 

1 Message

8 years ago

I used to be able to set recordings for shows from phone and iPad, now it is not an opt

Regular Visitor

 • 

1 Message

8 years ago

CANNOT set TV recordings from computer

New Poster

 • 

1 Message

8 years ago

Weeeelp, don't need that app anymore then... Hey, quick suggestion: Pay for the technology and give us what we want.

New Poster

 • 

4 Messages

8 years ago

I just spent 15 minutes on the phone with Comcast and the tech did not have an answer. Thank you for clearing this up. I uninstalled and reinstalled my app thinking it was me. Again, thank you!

New Poster

 • 

1 Message

8 years ago

I am remote trying to record Waco 25 years later and Hardin truth and lies and it says can only be viewed in home only? I got comcast becuase of supposedly the online streaming but I have found it does not work in some instances

Expert

 • 

24.6K Messages

8 years ago


@mrpalmermr wrote:

I am remote trying to record Waco 25 years later and Hardin truth and lies and it says can only be viewed in home only? I got comcast becuase of supposedly the online streaming but I have found it does not work in some instances


the answer is 6 posts above yours - author is ComcastShane.

Frequent Visitor

 • 

8 Messages

8 years ago

Please enable fast forward for all programs if I now have to use On Demand.

New Poster

 • 

1 Message

8 years ago

What is the purpose of the app if you can’t record shows while away from the dvr?
forum icon

New to the Community?

Start Here