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Can't play Xfinity TV App audio in background while using another app or with screen closed

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Regular Visitor

Can't play Xfinity TV App audio in background while using another app or with screen closed

Until recently I used to be able to play an Xfinity TV station's audio in the background while I either used another app, or had the screen closed to save battery while I am walking or running or cooking, etc. Now this is no longer possible. A month ago, in an Xfinity chat room, an Xfinity rep said Comcast is aware of the problem and will soon fix it. As of today, 10/26/20, this has not yet been fixed. It is very frustrating! Why can't you fix this Xfinity??  

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Expert

Re: Can't play Xfinity TV App audio in background while using another app or with screen closed


@odyssey570 wrote:

Until recently I used to be able to play an Xfinity TV station's audio in the background while I either used another app, or had the screen closed to save battery while I am walking or running or cooking, etc. Now this is no longer possible. A month ago, in an Xfinity chat room, an Xfinity rep said Comcast is aware of the problem and will soon fix it. As of today, 10/26/20, this has not yet been fixed. It is very frustrating! Why can't you fix this Xfinity??  


my androids won't do that function. iOS 14+ makes you do an extra step after locking phone. touch screen and press shown play button to resume audio.



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