Blurry Channels on Roku App

I hear ya! I'm in the A/V business in Denver, CO and this is very frustrating. Has worked well for 6+ months andn now the past six weeks it's been awful. Xfinity tells me it has to do with the signal to my modem. Very doubtful as Internet speed is very fast and reliable and other apps work well. It is my personal belief that Xfinity just doesn't want this used so you use their poor quality hardware. Curious if you made any headway to a resolve. I have tried everything!

Would love to send you a message about the Roku Xfinity Beta not providing clear HD signals while connected via ethernet to the router/modem, but I'm not seeing "Send a message" on the page I get when I click "ComcastAmira".

Any suggestions?  I think I've logged into the forums.  What else could be wrong?

I have had the blurry channels on my roku ultra for a couple weeks. It only seemed to effect the xfinity app. I had previuosly tried rebooting the cable modem, the roku ultra, with ethernet cable, with wireless, etc.

I noticed that system update on the roku ultra said it was checked today (10-25-2020) but the last update was listed as August 8th. When I went into system update manually it updated by multiple versions. Now the xfinity  app works nice and clear again. The roku ultra is now on version 9.4.0 Build 4176.

So it appears the roku ultra was not updating automatically for a couple of months. Hope this helps some.

Same problem here. Thought maybe it was the wireless so I connected via ethernet cable and no difference. Will try a manual update tonight.

Hello @Wtaboas, I'm happy you were able to send me a private message. I have responded to it and look forward to hearing back from you. Thank you!

If anyone else is still experiencing this, please feel free to send me a Private Message as well. We would love to help! 

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message". 

Hi @hamsey! 

Thank you for using the Xfinity Forum to share your experience. I've had a moment to reply to your private message and would like to start some troubleshooting. Please reply when you have a moment, and we can start there. 

Same problem here. We have Rokus on 4 sets and the Xfinity app struggles. We have a gig service or get roughly that speed (900). We have three TV's in one room two of which are on Roku and we are unable to watch live Xfinity through Roku on those anymore. They used to be perfect. 

when you go to your roku settings, network, about what internet download speed is shown? if nothing, do the check connection menu item.