Community Forum

App not showing current recorded shows

New Poster

App not showing current recorded shows

When I go to watch with the app in my iPad, it’s not showing the current recorded or current scheduled shows.  It’s showing old stuff and old schedule. I tried deleting, reinstalling and logging in-out. 

Any suggestions?

 

Expert

Re: App not showing current recorded shows


@hydrant328 wrote:

When I go to watch with the app in my iPad, it’s not showing the current recorded or current scheduled shows.  It’s showing old stuff and old schedule. I tried deleting, reinstalling and logging in-out. 

Any suggestions?


have you tried uninstalling the app and reinstalling it (logging back in and agreeing to the terms and conditions)?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: App not showing current recorded shows

Yes

Expert

Re: App not showing current recorded shows


@hydrant328 wrote:

Yes


did you try using a desk/laptop, or any apple/android phone/tablet to see if that device works?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: App not showing current recorded shows

Yes.  It works fine on the desktop.  The issue is with the app on the ipad.

Official Employee

Re: App not showing current recorded shows

Hi Hydrant328,  thank you for your reply here on our Forums.  Can you confirm that you are using the same username when signing into your app through your desktop and iPad?

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Frequent Visitor

Re: App not showing current recorded shows

I am having the same issue on my ipad app and tried the remedies above. The shows I am missing were from the same day (July 14) . I had recordings for the same shows from July 7 and July 21. This is not the first time this has occurred.
Official Employee

Re: App not showing current recorded shows

Hi Suzieq68, thank you for reaching out here and welcome to our community forums.  Are you having issues with the recently recorded shows not showing up on your Stream app?

 

Thank you


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Frequent Visitor

Re: App not showing current recorded shows

Yes. Latest incident was on July 14 but there have been many other instances in the past.
Official Employee

Re: App not showing current recorded shows

Thank you for your reply, I would like to review this further could you please send me a private message with your full name to begin?

 

 

 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: App not showing current recorded shows

Hi all, I haven't heard from you but please reach back out if you still need assistance.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!