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All LIVE TV channels list or access disappeared & missing from BETA STREAMING TV APP on my TV.

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All LIVE TV channels list or access disappeared & missing from BETA STREAMING TV APP on my TV.

For a year plus, I’ve been happily using the Xfinity-Beta Streaming App; it was working fine on my Samsung!  On 7/2/20 my area had a major service outage. Since 7/2/20, the list of

LIVE TV channels is missing, disappeared…GONE! Literally, all of the major networks and my music, and any premium movie channels disappeared from stream app.

I called customer service, nothing.  They have no idea what happens on the Stream app.  I have not changed my Xfinity subscriptions - but now I have NO ACCESS to standard cable TV stations.  No local news on CBS, NBC, ABC... etc. 

I would watch them all on my TV set, and used to be able to on Stream, but now NOTHING... 

I have not seen anything from Xfinity about changes or how to get back my missing channels. 

Fix your Stream service or Fix the stupid app!  Reset my TV entitlements!  Do SOMETHING! Please help!!

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Re: All LIVE TV channels list or access disappeared & missing from BETA STREAMING TV APP on

moved reply to another post to separate thread.



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Re: All LIVE TV channels list or access disappeared & missing from BETA STREAMING TV APP on


@AP4218 wrote:

For a year plus, I’ve been happily using the Xfinity-Beta Streaming App; it was working fine on my Samsung!  On 7/2/20 my area had a major service outage. Since 7/2/20, the list of

LIVE TV channels is missing, disappeared…GONE! Literally, all of the major networks and my music, and any premium movie channels disappeared from stream app.

I called customer service, nothing.  They have no idea what happens on the Stream app.  I have not changed my Xfinity subscriptions - but now I have NO ACCESS to standard cable TV stations.  No local news on CBS, NBC, ABC... etc. 

I would watch them all on my TV set, and used to be able to on Stream, but now NOTHING... 

I have not seen anything from Xfinity about changes or how to get back my missing channels. 

Fix your Stream service or Fix the stupid app!  Reset my TV entitlements!  Do SOMETHING! Please help!!


try using a smart phone/tablet and the Xfinity Stream TV app. do all the channels work on that device while connected to your own home wifi?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!