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2 weeks in a row 3 channels dont work

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New Poster

2 weeks in a row 3 channels dont work

I am streaming through your terrible app on my samsung tv. Last weekend three channels, and only three, stopped working while the NFL was being played on them. These were CBS, FOX and NBC later. The stations were still able to stream on both my phone and my tablet but of course for some reason you set the app to restrict my ability to cast from these devices to my tv. As it turns out these channels are not working again during football this week. The error code is 00281. Any explanations or do you realize I am already thinking of canceling your service and you are hoping this puts me over the edge?
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Diamond Problem Solver

Re: 2 weeks in a row 3 channels dont work

This is from an Official Employee earlier this year responding to an identical issue to yours

ComcastJoeTru
ComcastJoeTru Official Employee
‎06-13-2019 10:21 AM
Re: Error TVAPP-00281
Hi grantl2. We apologize for the issues you are experiencing while our app is in Beta. The Xfinity Stream app is currently offered in a "beta" version that does not include the full set of features and functionality included in the Xfinity Stream app for mobile devices and web portal. Future releases of the app will include additional features and functionality, as well as improved stability and optimization. When using the "beta" app, you will not be charged an "additional outlet" service charge. Pricing may change in the future.

If you send us a PM, we can create and send a ticket to our Advanced Repair team to further investigate. Feel free to send me a private message and include your full name so I can assist you. If you don't want to, I understand, and will pass along your feedback.

I am a Retired Official Comcast Employee
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Expert

Re: 2 weeks in a row 3 channels dont work

adding... a Roku device (i use express and now ultras) works very well. it has its own separate wifi antenna that seems to work ever so much better than the TV's wireless antenna not to mention having a dedicated processor designed just for roku. try it with the xfinity 'channel' (apps in roku land are channels). I can highly recommend the Roku.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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New Poster

Re: 2 weeks in a row 3 channels dont work

I would like to add that why is the app for tvs still beta. I find it very hard to believe that a company <Edited>, couldnt produce a working app. Think about that for a moment and then decide what you will about Comcast. Also thanks again for replying ex-comcast employee. <Edited>. Perhaps everyone is too busy working on the app.

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New Poster

Re: 2 weeks in a row 3 channels dont work

My addition was to a post that somehow didnt show up previously. Essentially it pointed out that the problem everyone has only seems to appear with local stations on the tv app. Sounds to me like they are blocked and you are aware of this. Otherwise I cant believe a fix couldnt have happened since July, for example when there was someone on the forums asking about the same problem.<br>My rant will end with, again thanks for the suggestions and replays. I dont think suggesting a 3rd party product is appropriate <Edited> and that I may as well go with someone else. Seems the likely conclusion.