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I can not log in it says i am a secondary user and can not gaib access to restricted areas - i.e. bill payment, payment plan setup

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Again

Expert

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31.9K Messages

5 years ago

@mrm1 wrote:

I can not log in it says i am a secondary user and can not gaib access to restricted areas - i.e. bill payment, payment plan setup

To find your Primary user ID, use the Lookup Tool: https://idm.xfinity.com/myaccount/lookup

Just enter the requested information and you will see a listing of all the user ID's on your account, one of which will be the Primary ID.

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XfinityJonathan

Official Employee

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839 Messages

5 years ago

@mrm1 please try what @Again suggested through www.xfinity.com/id and private message me if you still don't know your Xfinity ID. Typically people in this situation may be signing in with the wrong credentials (e.g. you have your gmail tied to an account from a prior move, but you may have signed up for services recently and used your mobile phone number.

Your Xfinity ID can be your email, mobile, or (legacy username/comcast.net).

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Sign-In and Account Management

mrm1

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Again

XfinityJonathan

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