I am a current and long term customer and haven't been able to "check all offers" link from change plan or anyplace on website. I end up at this page "www.xfinity.com/error/buy/sorry?errorCode=plan-contact-us" with text
Please contact us and one of our friendly and knowledgeable representatives can help."
I can not view any package/plan. Support chat was useless, phone support finally admitted that the ticket number is not a work order but only used to document contact with customer. My issue has been elevated but I was explained that there is no way for a customer to find status of issue (not ticket) once elevated because it is submitted to a department that does not communicate with customers. Browsing this forum I have found others with same issue and nothing on fixing the issue. One person posted it had been broken 3-4 years for them. I am trying to do comparative shopping and/or choose a different package and want to be able to view all available from comcast side by side with competitors plans and pricing. I do not want to speak to a person on the phone in sales or retention department or play 20 questions for comcast to recomend a package. It appears current customers are not the focus of comcast, and want to prevent me and others from downgrading or do competitive shopping. If I log out and use a different address from a non-comcast customer I can see the plans for new customers. Using up to date win 10 laptop, 3 different browsers all current version with all adblocking/privacy plug-ins disabled. Can anyone who has had same issue know a work around or status or even any information or how to get information please help?