"We're getting your account set up." message still 3 days after ordering new internet service

dpdo · ‎08-11-2020

I ordered new internet service on 8/8/20 online. I requested a modem to arrive at the new place on move-in day 8/15/20. I have no confirmation of the order and am still unable to see my account online because of the "were getting your account set up" message. I just wanted to make sure my order has gone through because I need internet to work from home.

I've tried https://forums.xfinity.com/t5/Sign-In-and-Account-Management/UPDATE-FIXED-quot-We-re-getting-your-ac... but using both my mobile number and email result in the "this information doesn't match our records" page.

Please help!

ComcastMartin · ‎08-15-2020

Hi there, @dpdo.

I want to help you out and take a look at what is going on with your account.

Can you please private message me your full name? Thank you for posting to our forums.
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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"We're getting your account set up." message still 3 days after ordering new internet service

Re: "We're getting your account set up." message still 3 days after ordering new internet service