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USAFINDER
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Regular Visitor

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4 Messages

Monday, May 4th, 2020 8:00 AM

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"We're getting your account set up. Check back soon to track and activate your services."

Have received this message when logging into my xfinity account.  This has been going on for last couple weeks since setting up a new account. 

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5 years ago

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USAFINDER

Regular Visitor

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4 Messages

5 years ago

I've tried logging in and dewing the forgot id method & "Find My Account Number" link with no results.  I have not gotten through on the customer service chat either.  When I call the 1-800-XFINITY number it says I do not have a account with this telephone number but it will still send a verification code to the same number when using the forgot id method approach.

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ibigboss

New Poster

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2 Messages

5 years ago

Same

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LoringJ

New Poster

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2 Messages

5 years ago

We moved 1/4 mile from where we were living and cannot get our internet activated. 

This looks like what is happening with us! 3 days of "just reboot your modem" etc. etc.
6+ hours in 3 live chat sessions!
We are about to quit and move to AT&T

My kids are trying to do school online and they can't since we moved 3+ days ago. 

 

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psikez54

New Poster

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1 Message

5 years ago

Running into same issue, also unable to access technical support due to automated system blocking me out for not having tried a self-service method first. Trying to activate a new modem!

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USAFINDER

Regular Visitor

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4 Messages

5 years ago

This may or may not a a fix but I just spoke with a "Tony" on the phone through the 1800XFINITY #. I got ahold of him by saying new service on the automated line. He said you have to leave your modem plugged in so Xfinity can register it. I thought I did that but I know I unplugged it at one point. Also I think my modem is still good because he indicated it was registered in the past when I had service last October but the modem could of gone bad since then. In any case apparently the order gets "timed out" after 7 days so I may need to go online and set service up again. We'll see if it works. I would of set up service with him then but it was a bit more expensive vs online. I may call back the 1800XFINITY # again of all else fails.

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