Have received this message when logging into my xfinity account. This has been going on for last couple weeks since setting up a new account.
I've tried logging in and dewing the forgot id method & "Find My Account Number" link with no results. I have not gotten through on the customer service chat either. When I call the 1-800-XFINITY number it says I do not have a account with this telephone number but it will still send a verification code to the same number when using the forgot id method approach.
We moved 1/4 mile from where we were living and cannot get our internet activated.
This looks like what is happening with us! 3 days of "just reboot your modem" etc. etc.
6+ hours in 3 live chat sessions!
We are about to quit and move to AT&T
My kids are trying to do school online and they can't since we moved 3+ days ago.
Running into same issue, also unable to access technical support due to automated system blocking me out for not having tried a self-service method first. Trying to activate a new modem!