Community Forum

"Thanks for your purchase" Notice

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Regular Visitor

"Thanks for your purchase" Notice

Hi there,

 

Clearly, I am not the first person with this problem, but I have not seen a good way to fix this problem.  When I log-in to xfinity, it takes me to a page that says "Thanks for your purchase, X!  We're getting your account set-up." and then displays my username email and password.  I am unable to get past this screen to use any of my account features including changing my internet password and viewing my bill.

 

Any way to help fix this?

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Official Employee

Re: "Thanks for your purchase" Notice

Greetings, @qua123! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the issues you are having when logging into the MyAccount app. You have come to the right place. I would like to have a closer look at this. Since you already sent a PM, I will continue to assist you through there.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: "Thanks for your purchase" Notice

I am having the same problem as qua123. need assistance