Regular Visitor
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1 Message
"Thanks for your purchase" Notice
Hi there,
Clearly, I am not the first person with this problem, but I have not seen a good way to fix this problem. When I log-in to xfinity, it takes me to a page that says "Thanks for your purchase, X! We're getting your account set-up." and then displays my username email and password. I am unable to get past this screen to use any of my account features including changing my internet password and viewing my bill.
Any way to help fix this?
XfinityMichaelC
Administrator
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4.4K Messages
5 years ago
Greetings, @qua123! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the issues you are having when logging into the MyAccount app. You have come to the right place. I would like to have a closer look at this. Since you already sent a PM, I will continue to assist you through there.
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zeke49
New Poster
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1 Message
5 years ago
I am having the same problem as qua123. need assistance
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jessiebuhmann
New Poster
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1 Message
5 years ago
I have been a customer for over a year and am still unable to view my account/bills online. It only takes me to a page that says Thanks for your purchase.
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tholt87
Regular Visitor
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1 Message
5 years ago
@ComcastMichael I'm having the same issue. I signed up for service the beginning of last week. When I try to log in I receive the "Thanks for your purchase..." message. I was only given the option to pay for "professional" install, no self-install option. My install was scheduled for two days ago. No one showed up or called, very professional. What is going on?
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XfinityJonathan
Official Employee
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839 Messages
5 years ago
@jessiebuhmann you seemed to be signed in, but your credentials are not tied to your actual account.
Try going to http://xfinity.com/getstarted
or http://xfinity.com/id
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ffebres
New Poster
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1 Message
4 years ago
Same issue here! Why don't you post a solution?
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XfinityJonathan
Official Employee
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839 Messages
4 years ago
Just because your issue sounds similar doesn’t mean it has the same root cause, you need to provide more detail about your issue than a simple “me too”
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traplordlo
Visitor
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1 Message
4 years ago
I'm having this same issue here in 2021 , I'm trying to access my account to see when my scheduled appointment is supposed to be but I can't get past this screen and I haven't been able to get thru to an agent. I need help my appointment is supposed to be today and I don't know the time.
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