"Thanks for your purchase" Notice

[qua123]

Hi there,

Clearly, I am not the first person with this problem, but I have not seen a good way to fix this problem.  When I log-in to xfinity, it takes me to a page that says "Thanks for your purchase, X!  We're getting your account set-up." and then displays my username email and password.  I am unable to get past this screen to use any of my account features including changing my internet password and viewing my bill.

Any way to help fix this?

[ComcastMichael]

Greetings, @qua123! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the issues you are having when logging into the MyAccount app. You have come to the right place. I would like to have a closer look at this. Since you already sent a PM, I will continue to assist you through there.

[zeke49]

I am having the same problem as qua123. need assistance